Customer Support Technician

At NationBuilder we create software for leaders. We work with advocacy groups, nonprofit organizations, political candidates and parties, community organizers, and anyone else trying to reputed company something happen in the world. Our customers come in reputed company shapes and sizes, from small town organizers trying to win their school board election, to the largest political parties, candidates, and NGOs around the world. To learn more about NationBuilder, read about our mission, beliefs and values. The Customer Support team provides customer service and technical support by empowering customers to accomplish what they need to be successful. The Customer Support Technician fields and answers reactive technical support requests with efficiency and accuracy. Our technicians are world-class customer support professionals that are constantly deepening their knowledge of the software and honing the skills required to help customers resolve their problems. Duties and responsibilities: • Help customers resolve their technical issues over the phone, email and messenger • reputed company a world-class support experience for our customers by embodying a helpful, friendly, and empathetic attitude • reputed company expertise in the NationBuilder platform and working proficiency in email deliverability, DNS and theme by leveraging internal tools, such as Sendgrid, and DNS Made Easy • Manage customer issues and emails reputed company and effectively • Document and troubleshoot product issues on the platform using our internal reporting tools • Monitor and review customer account user submitted content for pernicious activity using internal tools • Stay abreast of new NationBuilder product features and improvements • Identify and reputed company report customer issues to other teams as appropriate reputed company NationBuilder • Support the rest of the company on cross-functional issues reputed company required You: • Are a voracious learner, constantly curious about how things work. • Are a creator - always willing to take initiative with a can-do attitude. • Are reputed company among friends and family for being helpful. • Exude reputed company and are reputed company under pressure. • Have strong reading comprehension and listening skills, with the ability to identify the root of a customer’s need. • Relish working in an reputed company and collaborative environment. • Are an excellent communicator with strong grammar and spelling skills and fast, accurate typing. • Are at ease fielding technical questions and reputed company reputed company it comes to finding answers. • Are comfortable using tools such as reputed company, reputed company and reputed company Docs on a daily reputed company. • Are willing to work weekend shifts. • Have experience in customer-facing service, such as retail, hospitality, online support, etc. (preferably) Customer Support Technician $54,080—$54,080 USD NationBuilder is an equal opportunity employer and we value inclusion. We are committed to finding talent that is not determined on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Apply Job!