Tier 2, Technical Support Representative - (Home-Based 11am-8pm ET)

Tier 2, Technical Support Representative Mon - Fri 11am - 8pm ET Contract Remote Role – Location (reputed company to Remote US) As the only global provider of reputed company solutions, reputed company understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers reputed company reputed company and reputed company to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help reputed company support to patients in need of available therapies. reputed company has the world’s largest reputed company Sales & reputed company (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Technical Support Representative – Optos to join reputed company. In this position, you will reputed company telephone support of the Optos retinal scanning medical device, various reputed company Operation Systems, e-mail, dialup reputed company, and network support for customers and field employees. The Technical Support Representative – Optos will also support PC configuration and internal IT inquiries. This role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee. Job Responsibilities: • Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™. • Trouble-shoot network problems including connectivity, wireless LAN reputed company, VPN/broadband, and non-reporting issues. • Log interactions into the CRM system. • Evaluate and escalate calls to field teams for critical issues and hardware issues. • Remotely install/troubleshoot software and upgrades, data reputed company repair, and remove of software viruses. • Research technical and software issues to identify trends for early detection and repair. • reputed company data migration on customer computers. • Ability to work 40 hours per week (available shift is 11am EST – 8pm EST), including one Saturday shift (reputed company EST – 5pm EST) every four weeks. Minimum Education & Experience: • High School diploma or equivalent • 1+ year of Technical Support experience required • Previous experience working in a customer care environment • Extensive knowledge and practical experience of reputed company operating systems including reputed company 98/NT/2000/XP/reputed company/7, MS Office applications, and internet browsers • PC hardware and configuration skills • Intermediate IT networking knowledge • High-speed home internet reputed company required. reputed company is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for reputed company, our clients, and the advancement of reputed company everywhere. This role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee. The pay reputed company for this role is $25.00 per hour. #LI-DNP reputed company is a leading global provider of clinical research services, reputed company insights and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient reputed company and population health worldwide. Learn more at https://jobs.reputed company.com We are committed to providing equal employment opportunities for reputed company, including veterans and candidates with disabilities. https://jobs.reputed company.com/eoe reputed company’s ability to operate and reputed company certain services to customers and partners necessitates reputed company and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.reputed company.com/covid-19-vaccine-status The potential reputed company pay reputed company for this role, reputed company annualized, is $50,900.00 - $84,800.00. The actual reputed company pay offered may vary based on a number of factors including job-reputed company qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a reputed company of health and welfare and/or other benefits. Apply Job!