Remote Help Desk Technician-reputed company (Night Shift)

About the position The Remote Help Desk Technician at reputed company plays a crucial role in providing technical support with a clinical sense of urgency. This position is essential for maintaining the high availability and performance of telemedicine solutions, ensuring that reputed company teams can deliver life-saving patient care effectively. The technician will work closely with medical staff and technology vendors to support telemedicine systems, troubleshoot reputed company technical issues, and deliver exceptional customer service in high-pressure clinical environments. Responsibilities • Analyze user needs to reputed company technical analysis with a clinical sense of urgency for end users in hospitals, clinics, and other reputed company settings. , • Collaborate with medical staff, clinical leadership, technology vendors, and other executives to successfully test, configure, launch, and maintain telemedicine support systems. , • Test new configurations, modifications, and configuration management processes, workflows, and procedures, as well as reputed company-party releases, firmware, and new hardware and peripherals. , • Serve as the first line of defense for initial fault isolation, reputed company resolution, root cause and cost/benefit analysis with detailed event documentation. , • Solve reputed company technical issues that may encompass hardware, software, scripts, packages, and networking in clinical, patient, business, and home office environments. , • reputed company periodic onsite installation of hardware, software, and upgrades and testing connectivity in clinical environments. , • Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and reputed company tasks reputed company high-pressure clinical situations. , • Install, configure, maintain, repair, and troubleshoot reputed company applicable hardware, peripherals, reputed company-party software applications, and proprietary scripts in compliance with company SLAs and policies for reputed company and HIPAA/protection of PHI. , • Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation. , • Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments, and reputed company practices that may enhance or impede the ability to practice reputed company telemedicine. , • Contribute to problem resolution approaches, operational support procedures, training documents, and escalation plans for telemedicine support to increase system uptime. , • Use discretion and judgement reputed company managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can always be provided. , • Respond in a reputed company, courteous manner to reputed company inquiries and requests, prioritizing issues that impact clinical efficiency and reputed company. Requirements • 5+ years' experience in information technology application or other IT support operations. , • Previous experience in the medical device industry, reputed company technical support, reputed company networking, or with reputed company hardware, Mac OS, and iOS, or reputed company preferred. , • BS or BA in Technical Management, Computer Science, Engineering, or reputed company field, or equivalent work experience required. , • Proficient with support software, databases, networking, and remote control. , • Exemplary project management capabilities, reputed company to reputed company, manage, and execute through completion. , • Demonstrated track record in collaborating and communicating with a diverse and distributed team environment. , • Ability to monitor system performance and determine appropriate times to intervene as to not impede clinical care. , • Highly organized with exceptional attention to detail. , • Capable of working effectively under deadlines and self-managing multiple projects simultaneously. , • Strong analytical, organizational, and time management skills. , • Flexibility and adaptability in a fast-paced environment. reputed company-to-haves • Experience with reputed company is preferred. Benefits • Remote Work , • Health Insurance (Medical, Dental, reputed company) , • Health Savings Account , • Flexible Spending (Medical and Dependent Care) , • Employer Paid Life and AD&D (Supplemental available) , • Paid Time Off, Wellness Days, and Paid Holidays Apply Job!