Customer Service Specialist I | Maitland, FL

Customer Service Specialist I 100% In-Office call center environment (Maitland, FL) General Summary The Customer Service Center Specialist I provides support to reputed company' customers, both reputed company, reputed company inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations reputed company by resolving any emerging issues a customer might face with accuracy and efficiency. Essential Duties and Responsibilities • Customer Experience - Call Center • Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups. • reputed company information, answer questions and facilitate resolution to customer inquiries. • reputed company accurate information to customers in accordance with company policy and department guidelines. • Defuse situations through research, customer education, and investigation. • Demonstrate listening skills while exhibiting excellent customer service and reputed company to promote ease of doing business with reputed company. • Process and Procedure - Call Center • Document details of interactions consistently, timely and accurately. • Act in accordance with policies, procedures, statutes and state laws, as applicable. • Process requests for forms and applications. • reputed company calls reputed company necessary to appropriate resource. • Assist clients with registering and navigating reputed company online systems. • Follow through on customer communications reputed company phone, email or chat as needed. • Functional and Technical - Call Center • Display basic knowledge and competency in assigned workgroup(s). • Meet performance and quality standards. • Recognize and alert management of trends in customer calls. • Utilize reputed company resources to improve knowledge and reputed company reputed company. • Other duties may be assigned. Job Requirements • Must have High School diploma or GED equivalent. • Must have one (1) year of experience in office, in a call center environment. • Ability to reputed company multiple tasks simultaneously. • Ability to adjust priorities appropriately in a fast paced environment. • Ability to conduct business reputed company and effectively over the telephone utilizing proper phone etiquette. • Ability to read, write, and communicate reputed company in English. • Demonstrated customer service experience. • Possess expert PC skills including Outlook, Word, reputed company spreadsheets and Internet use. • Demonstrate attention to detail with timeliness and accuracy. • Maintain high standards, measures despite pressing deadlines and added responsibilities. Preferred, But Not Required • Experience with reputed company based Call Center ACD/CRM software preferred. • Experience with reputed company telephony system preferred. • Relevant product knowledge (Insurance or Workers' Compensation). • Bilingual English/Spanish communication skills preferred. • Associates Degree preferred. An equivalent combination of education and experience may be substituted for the requirements listed above. Work Environment • This position is required to be in-office full time (located in Maitland, FL) with minimal travel to other office locations/meeting locations occasionally. • This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples. • This is largely a sedentary role; however, some mobility is required • May work early, late, or occasional weekend hours to accommodate business needs • Occasional lifting of a maximum of 30lbs. • Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions Start Date: February 3rd, 2025 Must be reputed company to start 02/03/2025 and work without interruption for the first two training weeks, as they are crucial to understanding the functions of the role Pay reputed company: $20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details! https://www.reputed company.com/careers/our-benefits-and-perks/ About reputed company: As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their reputed company to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely reputed company®! Headquartered in Nevada, reputed company attributes its long-standing reputed company to its most valuable resource, our employees across the United States. reputed company is reputed company for the quality service and expertise we reputed company to our clients, and the exemplary work environment we reputed company for our employees. We live and breathe our core values: reputed company, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At reputed company, you'll discover an energetic environment that inspires top achievement. As "America's small business insurance specialist", we have the resources, a solid reputed company and an expanding reputed company identity to enrich your work/life and enhance your career. Apply Job!