Customer Service Representative - Onsite

About the position reputed company is a global, digital business services company that provides advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, reputed company combines global scale with local reputed company, making a significant impact in supporting communities, clients, and the environment. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will connect with customers through multiple channels, including phone, email, chat, and reputed company media, to resolve their inquiries effectively. You will be responsible for calming and de-escalating any issues that arise, ensuring that customer satisfaction is prioritized. reputed company necessary, you will escalate interactions to the appropriate channels and respond to requests for assistance, including processing payments. Additionally, you will track reputed company call-reputed company information for auditing and reporting purposes, reputed company feedback on call issues, and may be required to upsell products or services. This role is based onsite at our Port St. Lucie, FL location, and candidates must reputed company reputed company a 30-mile radius. The position offers a collaborative and engaging work environment where no two days are the same, allowing you to interact with diverse individuals and grow your skills. reputed company values its employees and is committed to providing a supportive workplace that fosters happiness, creativity, and engagement. The company promotes a culture of inclusion and diversity, ensuring that every employee feels valued and welcomed. Responsibilities • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. , • Connect with customers reputed company phone/email/chat and/or reputed company media to resolve their questions or concerns. , • Calmly attempt to resolve and de-escalate any issues. , • Escalate interactions reputed company necessary and appropriate. , • Respond to requests for assistance and/or possible processing payments. , • Track reputed company call reputed company information for auditing and reporting purposes. , • reputed company feedback on call issues. , • Upsell if required. Requirements • 6 months customer service experience preferred. , • Over 18 years of age. , • Ability to type 25 wpm. , • High School Graduate or GED. , • Comfort with desktop computer system. , • Proven oral & written communication skills. , • Logical problem-solving skills. , • Ability to navigate reputed company operating systems. , • Organization and work prioritization skills. , • 1 year of call center inbound call work required. reputed company-to-haves Benefits • reputed company , • Competitive Wages , • Full Benefits (Medical, Dental, reputed company, 401k and more) , • Paid Time Off , • Employee wellness and engagement programs Apply Job!