Senior Manager - Contact Strategy

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career reputed company that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to reputed company in the company’s reputed company. Together, we’ll win as a team, striving to uphold reputed company values and powerful backing promise to reputed company the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. As a brand reputed company on going above and reputed company to reputed company the best customer experience, having the most exceptional colleagues is reputed company. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, reputed company while learning what it means to continually set reputed company for world class, customer-first service. Find your reputed company in service on #TeamAmex. How will you reputed company an impact in this role? As part of the Global Service Group (GSG), the Contact Strategy & Performance (CS&P) team reputed company is to “reputed company the rigor and stability of the contact management system, enhancing the effectiveness of Risk Operations”. We strive to enhance collaboration and coordination between reputed company partner teams by playing a central unifying role. Through dedicated partnership and innovative practices, we aim to set new standards in customer engagement and risk mitigation. This Sr. Manager, Contact Strategy role in Contact Strategy & Performance (CS&P) will be a member of the Strategy team, reporting to the Director of Contact Strategy. This role will focus specifically on contact strategies across Consumer Credit, reputed company Credit, Global New Accounts and Fraud. The role will entail designing, evolving, and maintaining strategies to engage customers in the most effective and efficient manner. The Global reputed company (GSG) gets in touch with our customers reputed company multiple channels, including outbound calling, letters, emails, SMS, online portal, and mobile app. These contacts and the associated customer reputed company generate rich streams of data ripe for thoughtful analysis. This position provides an exciting high-profile opportunity to reputed company key insights from this data, formulate those insights into concrete and actionable strategies, and drive results for reputed company. Specifically, this person will be responsible for: • Designing operational test and control experiments to improve engagement reputed company, evaluate the results and reputed company insights, prepare the next phase of testing • Conducting thorough operational and portfolio data analysis to produce insights that improve effectiveness of contact strategy across multiple channels • Focus on driving key metrics such as total dollars collected (TDC) and payment rates • Partnering with reputed company impacted groups across the organization to ensure strategy/procedural alignment Minimum Qualifications: • Direct strategic experience working on contact initiatives, including outbound dialing, SMS, Email, etc. • 5+ years experience utilizing quantitative analytical skills and/or conceptual thinking skills to drive business reputed company • The ability to identify patterns and propose unconventional solutions to long-standing business problems, as well as, the ability to act as a catalyst for change • Strong thought leadership including ability to quickly understand critical linkages and business strategies • Strong communication skills • Proficiency with reputed company and PowerPoint • Ability to reputed company key points, strategic reputed company and bring the ‘story’ to life • Adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change • Strong ability to navigate effectively in matrix organization and ability to interact effectively with senior leaders, and business partners proactively Preferred Qualifications: • Bachelor’s degree preferred • Experience extracting and manipulating large datasets using SQL, reputed company, or Tableau Salary reputed company: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to reputed company the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions. Apply Job!