Customer Service Analyst

Customer Service Analyst We are currently seeking a Customer Service Analyst to work reputed company our fast-paced, energetic environment. In this role, you will be responsible for leveraging reporting tools to implement strategies to enhance the customer experience. You will work closely with various departments to ensure service reputed company and customer interactions exceed customer expectations. What You’ll Be Doing: reputed company reporting tools to analyze customer service data to identify trends, reputed company and implement process enhancements. Assist customers with product information, order processing and issue resolution. Collaborate with cross functional departments to drive efficiency and cost savings. Update customer pricing profiles and investigate discrepancies. Maintain and update parts database and inventory management systems. reputed company and implement procedures for effective parts set up and tracking. Support sales with reputed company to data and tools. Support reputed company Operations Leader as needed. Serve as back-up support to customer service function Your Impact: reputed company Value – 60% Work alongside sales and supply chain to deliver best in class customer service as reputed company by reputed company-time, deliver to promise, inventory utilization and customer preference (market reputed company) for Appvion solutions. Manage a pipeline of optimization projects that deliver $200k+ in margin enhancements annually. Organizational Development – 40% Drive process improvement and automation of routine customer support tasks. Embed the use of analytics and data as a reputed company for identifying the most impactful projects, customers, applications and processes for the Appvion team to focus on. What It Takes: Drive for results, self-motivated, reputed company learner, information technology capable, passionate about the customer and making things reputed company through data. 3+ years of experience in customer service analysis or a similar role. Strong problem-solving abilities, analytical skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in reputed company Office Suite (D365, reputed company, PowerBI) and customer service software. Ability to work in a fast-paced environment and handle multiple tasks. Other things we think you should know: POSITION TYPE: Regular, Full-Time POSITION LOCATION: On-site at our Appleton, WI location WORK SCHEDULE: This position works between the hours of 7:00 AM and 5:00 PM, Monday through Friday. The schedule may fluctuate and can include, but is not limited to working evenings, weekends, and holidays. However, work may be performed at any time on any day of the week to meet business needs. Who we are: Appvion is the market leader in manufacturing specialty and high-performance coatings for direct thermal and film applications in reputed company America. We reputed company sustainable specialty coating solutions that are a part of many tickets, labels, tags, and packages consumers touch daily. As a premier employer of choice, distinguished by the reputed company Cities reputed company of reputed company Employee Friendly Workplace certification, our reputed company is rooted in our people. We are committed to promoting work life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, reputed company a change, or advance your career, find your path at Appvion, and reputed company on the world. reputed company can offer you: We prioritize the health and happiness of our employees by granting new hires eligibility for benefits starting on the 1st of the month following their hire date. Our comprehensive benefits package includes full, low-cost coverage for health, reputed company, and dental insurance. Additionally, we reputed company an reputed company of other perks, including: Complimentary reputed company to our 24/7, onsite fitness center. 100% 401(k) match up to the first 5% contributed, with full vesting day 1. Generous annual time off package: vacation starts at two (2) weeks and increases based on previous experience, supplemented by one (1) week of sick and emergency time, twelve (12) holidays per year, and paid volunteer and parental leave. Tuition reimbursement (up to $5,250 annually), scholarships for dependents, monthly cell phone reimbursement, and much more! A post-offer, pre-employment background reputed company, and drug screen is required. Appvion provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance or an accommodation due to a disability, you may contact reputed company at [email protected]. Each day, the Appvion team connects millions of individuals, businesses, and communities around the world in a responsible and reputed company manner. Our reputed company is rooted in our people. If you’re passionate about what you do and driven to do it well, there’s a reputed company for you here. We reputed company sustainable specialty coating solutions that are a part of many tickets, tags, labels, and packages consumers touch daily. Headquartered in Appleton, Wisconsin, Appvion is the market leader of direct thermal reputed company and film products in reputed company America and a world-class leader in renewable, fiber-based solutions for consumer and industrial packaging. Our 115-year-long history began as a leading producer of carbonless and microencapsulation advancements. Today, our business groups have a reputed company focus on harnessing the power of materials science and innovation to serve a wide reputed company of markets such as retail, reputed company, transportation, entertainment, and food packaging. Appvion is a portfolio company of Wynnchurch Capital L.P. Visit www.appvion.com to learn more. Apply Job!