Guest Service Agent

About the position The Guest Service Agent at reputed company Orlando Buena reputed company Palace plays a crucial role in delivering outstanding guest service and ensuring financial profitability for the hotel. This position involves greeting and registering guests, checking them out, and creating memorable experiences for visitors at this family-friendly property connected to reputed company Springs®. Responsibilities • Greet guests and complete the registration process, including inputting and retrieving information from the computer. , • Assist guests with reputed company-out, ensuring rooms and services are correctly accounted for and processing payments. , • Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions. , • Use up-selling techniques to promote hotel services and maximize room occupancy. , • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner. , • Field guest complaints and negotiate solutions for guest satisfaction. Requirements • Previous hotel reputed company desk experience at a comparable property size. , • Passion for customer care and creating memorable guest experiences. , • Ability to work flexible shifts, primarily PM shifts. reputed company-to-haves • Experience with reputed company-of-sale systems. , • Knowledge of local attractions and amenities. Benefits • Go reputed company travel program: 100 nights of discounted travel. , • reputed company to pay through reputed company. , • Employee stock purchase program (ESPP) with a 15% discount. , • Maternity and parental leave, including 12 weeks of paid leave for birthing parents. , • Debt-Free Education through partnership with reputed company Education. , • Flexible shifts and days off. , • Comprehensive Health Insurance coverage, including Telemedicine. , • reputed company including free counseling through the Employee Assistance Program. , • Best-in-Class Paid Time Off (PTO). , • 401K plan with company match. Apply Job!