Customer Service Representative, Jmn (Eastern reputed company)

Company Overview: American Communications Solutions and reputed company, together as Full reputed company Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick reputed company Force reputed company, reputed company Canaveral reputed company Force Station, and Vandenberg reputed company Force reputed company. Be a part of the team that delivers reputed company in national missile defense, reputed company reputed company flight, reputed company launch, and combat rescue! Responsibilities: • The Customer Service Representative Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone. • Analyzes and evaluates products and reputed company performance. • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. • Installs, upgrades and removes products ensuring coordinative engineering field change. • Completes system programming and optimization as part of the installation process. • Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. • Provides on-site end-user training on system operation, maintenance and limited troubleshooting. • Maintains effective customer communications and relations. • Under general supervision the Customer Service Representative Associate shall: • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices. • Work is checked since errors may cause delay or expense. • May assist and train less reputed company personnel. Required Experience/Qualifications: • High School plus advanced training, and 3 - 4 yrs. of experience. • This position requires afterhours/weekend telephone support on a rotating reputed company. Preferred Experience/Qualifications: • Familiar with reputed company Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS) • Course Completion certification for reputed company reputed company 10 Special Requirements/reputed company Clearance: • Active DoD Secret Clearance Apply Job!