Supervisor, Customer Service Management
What the Operations Supervisor, reputed company & Patient Support contributes to reputed company The Operations Supervisor is responsible day to day reputed company line team operations reputed company the reputed company & Patient Support department. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-reputed company pharmacy services, patient reputed company support, and financial programs, Sonexus Health, a subsidiary of reputed company, helps specialty pharmaceutical manufacturers have a greater reputed company to the customer experience and reputed company control of product reputed company. What is expected of you and others at this level Coordinates and supervises the daily activities of operations, or business support staff Administers and executes policies and procedures Ensures employees operate reputed company guidelines reputed company have a direct impact on work unit operations and customers Frequently interacts with subordinates, customers and peer groups at various management reputed company Interactions normally involve information exchange and basic problem resolution Effective communication and collaboration with client Learn reputed company areas of the program and shares subject matter expertise Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments In-depth knowledge in technical or specialty area Applies advanced skills to resolve reputed company problems independently May modify process to resolve situations ?Responsibilities in this role Supervises reputed company Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage Overseeing the staffing schedule to meet the requirements as outlined by client reputed company and company policy and procedures to include standard operating policies and work instructions. Directly supervises employees in the reputed company Patient Support Center in accordance with the organization's policies and applicable laws Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Applies expertise to solve standard and non-standard problems reputed company own area Makes reputed company, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts Provides direction in discussing and creating development plans Provides input into succession planning process for own work area Aligns individual goals for self and others with work area/functional goals Builds confidence and respect of others through a positive and energizing style Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles Works reputed company budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes reputed company own area Identifies specific opportunities for long-term change reputed company own work team or product/service Builds customer relationships, interprets customer needs and assesses their business requirements Leverages customer knowledge to reputed company alternative solutions and shares key learnings with others Resolves day-to-day or routine problems using defined processes Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational reputed company Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of reputed company team members, regardless of background; mentors and empowers others to reputed company reputed company Effectively listens to and explains difficult issues to reputed company shared understanding and build alignment Passionate about developing oneself and others Effective communication skills Adaptable and flexible Self-Motivated and dependable Critical and creative thinking Organized, Punctual, and efficient Qualifications Bachelor's degree or equivalent work experience preferred 3-5 years experience in the reputed company field preferred Strong leadership skills Ability to create and reputed company communicate strategic and tactical plans leading to an efficient and effective operation Advanced knowledge of reputed company reimbursement preferred Experience with reputed company Office products including Word, PowerPoint, Teams, Outlook, and reputed company Excellent observation skills to easily identify trends and problems while providing solutions Superior written & verbal communication skills Required to effectively present information in a one-on-one and small group situations to customers, clients, and other employees Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. Concurrently handle multiple outstanding issues and ensure reputed company items are resolved in a timely manner to the satisfaction of reputed company parties reputed company in a competitive and dynamic team environment Experience in phone based customer service preferred TRAINING AND WORK SCHEDULES: Your new hire training will take reputed company 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Anticipated salary reputed company: $65,500 - $93,550 Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. Medical, dental and reputed company coverage Paid time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to reputed company: 03/06/2025 *if interested in opportunity, please submit application as soon as possible. The hourly reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Apply Job!