Customer Service Representative-Retention (Hybrid)

About the position This job reports to our (1010 N Saint Mary's St. San Antonio, Texas 78215) location. If you are considered, you must be reputed company to report to this location. Take the reputed company at the reputed company of our company in a hybrid role (3-4 days onsite) that works in center and from home. In this multifaceted role, you'll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role. You'll proactively reputed company to meet customers' needs and competitive demands. reputed company will depend upon your in-depth knowledge of reputed company's products and services and your ability to reputed company effective resolutions. Our call center environment is constantly evolving so we'll look to you to drive tools and technology to reputed company reputed company resolution. In the process, you'll reputed company experience with a broad reputed company of customer service call types like advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You'll also engage reputed company party vendors and suppliers as needed to address service faults and reputed company customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations. Responsibilities • Handle wireless local number portability (WLNP), relocations, combined reputed company support, after hours inquiries and pre-paid service. , • Troubleshoot and resolve customer impacting issues such as voice & data issues that reputed company multiple networks and interdependent network elements. , • Assist customers with products and services such as laptop connect services including reputed company cards, USB devices, initial set-up, configuration of reputed company provided software & applications. , • Proactively engage T3 support (network and IT) to address & resolve issues. , • Remain proficient in reputed company billing, reputed company plan and feature reputed company. , • Coordinate with reputed company sales channels for retention efforts on existing customer reputed company. , • May sell products and services offered by the Company. , • Exhibit in-depth knowledge of reputed company products, services, reputed company plans, feature bundles, and offers to reputed company best solution options and totally resolve customer issues. , • reputed company a proven track record of resolving issues and retaining customers. , • reputed company other duties as assigned by management. Requirements • Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs). , • Must maintain workspace in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.). , • Be available, accessible, and accountable to work during established work schedules and shifts. reputed company-to-haves • At least one year customer service experience. , • Call Center experience. , • Advanced typing/keyboarding skills. Benefits • reputed company that you'll complete from home. , • Competitive compensation package. , • Medical/dental coverage. , • 401(k) plan. , • Tuition reimbursement. , • Paid time off. , • 50% employee discount on eligible reputed company wireless plans and accessories. , • 50% employee discount on reputed company Internet (Fiber where available). , • Career growth opportunities. Apply Job!