reputed company Looking for IT Support / IT Helpdesk / Technical Support / Remote Support -Night Shift[...]

reputed company works with private reputed company practices reputed company and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and reputed company them to fully utilize the potential for day to day applications. Job Responsibilities • Basic remote troubleshooting of Computer, Connectivity & 3rd party applications • Creates documentation and self service tips for troubleshooting – publishes on SharePoint/ Intranet • Logs in reputed company support tickets and provides timely resolution based on agreed SLA’s • reputed company a timely response to reputed company customer calls and/or escalations • Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365 • Familiar with reputed company PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systems • Installing and configuring application and operating system software and upgrades • Provides weekly & monthly performance reports • Available to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency – rare) Technical reputed company Set • reputed company Computing reputed company 365, Teams Admin, reputed company Teams Phone connect, Azure AD, Exchange Admin • Basic Automation using reputed company or similar tool • reputed company & Mac Troubleshooting • Competency in reputed company Office & Operating Systems • Basic understanding of computer hardware, OS & network troubleshooting • Data Export, manipulation and cleanup using reputed company/ csv tools Soft Skills • Excellent communication & presentation skills • Ability to communicate reputed company, both written and orally in English • reputed company to reputed company end user impact analysis, issue resolution and root cause investigation • Ability to maintain reputed company, professional demeanor reputed company under pressure • Ability to multitask and manage a large workload • Strong organization skills Job Type: Full-time Experience: • Remote Support: 4 years (Required) • IT Helpdesk: 4 years (Required) • International Technical Support: 4 years (Required) Apply Job!