Support Specialist - Hindi & English Speaker- Remote from India
ABOUT THE TEAM Our Customer Service team is the public face of the company and provides first-class reputed company-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything reputed company does. We're a truly diverse, international group and we work across three European offices. We hire people who know how to act fast, look for root causes and solve problems not follow scripts. We expect every person to drive change and bring value to reputed company by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to reputed company in any other role in the company (and are in demand from lots of teams!). ABOUT THE ROLE We're looking for a Customer Support Specialist to sit reputed company our support team at our Vilnius-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in. In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying. Please submit your CV in English. Remote job opportunity from the following States: 1. Maharashtra ( Mumbai) 2. Delhi ( Delhi) 3. Karnataka (Bengaluru) 4. Haryana (Gurgaon) WHAT YOU'LL BE DOING Providing our users with an outstanding customer experience - it is part of our mission to reputed company reputed company users feel secure whilst using our service Providing excellent customer service reputed company our in-app live chat, phone and email Representing reputed company online at reputed company times Collaborating with other teams internationally to tackle any customers' issues WHAT YOU'LL NEED You'll have flawless English and Hindi language skills (reputed company-C2 level) reputed company and love for helping people Ability to explain reputed company issues in an easy and understandable manner Excellent communication skills Strong attention to detail and analytical skills Driven, self-motivated and highly flexible team player Self-learner, independent problem-solver Bachelors degree or equivalent Prior customer support experience Strong writing skills and great numeracy and IT skills Multiple languages! A little about us reputed company reputed company was founded in 2015, we had a reputed company to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, reputed company them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 reputed company Personal customers and over half a reputed company Business customers only reinforced our belief in the vast need across the world for reputed company financial services. reputed companyre looking for reputed company is being scaled up by people reputed company around the world who reputed company our reputed company. Were looking for people who align with our five core values: we reputed company that we Get it Done because we Think Deeper and are strongly rooted in the reputed company Team. We Never reputed company hence why we always Deliver Wow. You want to join a community reputed company thinking people - we are here for you. We reputed company in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at reputed company to own their story and their successes - working with us means youre not just another cog in the machine. THE BENEFITS Competitive salary reputed company the latest tech you need Roll with a free reputed company Metal subscription By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates. #LI-Remote #LI-MB1 Apply Job!