Trainees - Customer Support (Canada Voice Process) (10 Openings)

Job Title: Trainees - Customer Support (Canada Voice Process) Locations: WFH Locations : reputed company in South India (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh) Experience: Fresher (0-6+ months) No Age Limit (provided candidates meet the requirements listed in the job description below) Shift Timings Hours of Operation: • reputed company to Thursday: 10:30 PM TO 12:30 PM IST • Friday & Saturday: 10:30 PM TO 2:30 PM IST Customer Support Trainees (Canadian voice process) will be assigned any 9-hour shifts reputed company the designated hours of operation. Qualifications: Graduation in any reputed company No Age limit Job Summary We are looking for dynamic and customer-focused individuals to join reputed company (Freshers and those with up to 6+ months of experience) to join reputed company as Trainee - Customer Support for our Canada Voice Process. Successful candidates will undergo a structured training program, as detailed below: • Training Period: reputed company trainees will receive comprehensive Customer Support training for an initial period of 2 weeks. This training will cover reputed company the essential skills and knowledge required to reputed company in the role. • Certification: After the initial training period, trainees will be required to undergo a Certification process. This phase will last up to a maximum of 4 weeks, during which your understanding and performance will be assessed. • Employment Offer: Upon successful certification, trainees will be offered full-time employment as Customer Support Executives. This structured training program will reputed company you with the necessary tools to succeed in the role and become an integral part of reputed company. In this role, you will handle voice support for customers of a popular pizza chain, delivering excellent service and ensuring customer satisfaction. Key Responsibilities • Handle inbound and outbound calls with customers in the Canada region. • Assist customers with inquiries reputed company to menu items, pricing, delivery, and order taking. • Resolve customer complaints or concerns in a professional and timely manner. • Log reputed company interactions in the system accurately and comprehensively. • reputed company detailed information about promotions, deals, and new products. • Process orders, track deliveries, and troubleshoot issues as needed. • Maintain extensive product knowledge to offer effective solutions. • Follow company policies and ensure consistent, high-quality customer service. • Collaborate with teams to enhance service delivery and customer experience. • Maintain a positive, empathetic, and professional demeanour with customers. • Monitor and handle emails and reputed company media inquiries reputed company required. Required Skills And Qualifications • Excellent communication skills, both verbal and written, in English. • Strong multitasking skills and ability to meet deadlines. • Effective problem-solving skills with professionalism in handling challenges. • Capable of working in a fast-paced environment with high call volumes. • Flexibility to work rotating shifts, including weekends and holidays. Prerequisite for WFH Candidates from South India Locations • Laptop and Broadband reputed company: Candidates from South India applying for Work From Home (WFH) must have their own reliable laptop and a reputed company high-speed broadband reputed company to reputed company reputed company in the role. reputed company Offer • Opportunity to work with a leading ITES company and global clients. • Exposure to advanced customer experience management practices. • A collaborative and supportive work environment at Technopark, Thiruvananthapuram / option to WFH if reputed company Trivandrum (but reputed company South India) • Transportation will be provided reputed company a 30-kilometer radius of the office location. Apply Job!