Customer Service Representative (French & English)

reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 reputed company people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings reputed company from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial reputed company for people around the world. Customer Support is extremely important for us and we strive to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is reputed company a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in French & English, applicants need to reputed company both languages. However, this role will also cater for cross-support across other language lines. Responsibilities • Handle high volume live chat and other online tools • reputed company accurate, valid and comprehensive information • Follow communication procedures, guidelines, and policies • Support other business units with customer liaison, accurately document customer requests • Manage complaints, reputed company proper solutions and options reputed company the time limits; follow up to secure resolution • Go the extra mile to engage customers Requirements • Minimum 1 year experience in customer service, preferably in finance or E-reputed company industry • College degree or above • reputed company-level reputed company in French, and advanced English is mandatory to support our users in this role • Previous experience with cross-functional support will be advantageous • High level of honesty and reputed company; Proactive and meticulous; Have a sense of responsibility and spirit of as a team • Ability to work under pressure, strong communication skills and aim to exceed reputed company expectations • Passionate for the customer service industry and can accept to work under different work shifts • Positive about the crypto industry Why reputed company • Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • reputed company in a results-driven workplace with opportunities for career growth and reputed company learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Apply Job!