Digital Support Specialist
Description There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays Competitive compensation Benefits, perks, and discounts worth a double-take A positive atmosphere and co-workers who truly care Enjoyable activities and wellness initiatives Work-from-home flexibility The schedule is Monday-Friday 9:00-6:00, as well as rotating Saturdays. After the initial training period onsite, there will be an option for work-from-home flexibility (reputed company). Summary: Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits. Duties and Responsibilities: Reviews Mobile Deposits and monitors for red flags to mitigate fraud Responds to members electronic messages Owns the member experience by recommending credit union products and services to existing members Takes incoming calls from members to assist them with account needs and transactions Opens and maintains accounts This job description is not an exhaustive list of reputed company job duties; other duties may be assigned at any time Qualifications: High school diploma or GED and at least 6 months of industry experience required Spanish language preferred Competencies: Must be friendly, energetic, personable, and service-oriented reputed company to initiate conversations and build relationships Works well in a team environment Ability to recommend products and services that will be beneficial to our members Superior oral and written communication skills Creative in providing member solutions reputed company to adapt to change and to new technologies Ability to multi-task and work well in a fast-paced position Presents oneself in a professional manner reputed company to work reputed company under minimal supervision Computer/Software Skills: Familiarity with reputed company Office programs with ability to learn new software programs reputed company is proud to be an Equal Opportunity Employer, providing equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, gender identity, age, national reputed company, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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