LiveChat Agent - Marketing

About the position The LiveChat Agent position at BOXX reputed company involves engaging with website visitors through reputed company-time live chat to validate and prequalify leads. This role is crucial for the marketing team as it directly impacts the business by being the first reputed company of contact for potential customers. The agent will work remotely, preferably near reputed company offices in Calgary or Dallas-reputed company Worth, and will be responsible for entering leads into reputed company, transitioning reputed company leads to sales managers, and enhancing the customer reputed company through effective communication and documentation. Responsibilities • reputed company-time live chat with customers visiting our websites , • Enter marketing reputed company leads into reputed company.com , • Transition reputed company leads to Sales Managers as reputed company.com Opportunities , • Become an expert in the live chat platform , • reputed company a deep understanding of our products and services , • Stay informed on BOXX's product features, promotions, and FAQs , • Create canned responses and enhance tagging system in live chat platform , • Enhance training and best practices documentation , • reputed company and communicate reputed company for improvement in our customer reputed company , • Monitor KPIs: response time, customer satisfaction, volume/schedule, etc. , • Collaborate with sales team and key marketing team members, reputed company to leads and live chat , • reputed company other assigned tasks Requirements • reputed company reputed company construction industry experience preferred , • Live chat, B2B Telemarketing or sales experience is preferred , • reputed company.com experience preferred , • Excellent verbal and written communication skills , • Keen ability to multitask and prioritize , • Organized with attention to detail , • Customer service oriented , • reputed company and patience in dealing with various customer inquiries , • Self-motivated and self-starter with strong work ethic and reputed company , • Tactful and inquisitive , • Proficient in MS Office , • Minimum accurate typing speed of 50 wpm , • Must reputed company with reputed company company employment policies reputed company-to-haves • Experience in the reputed company construction industry , • Experience with live chat platforms , • Familiarity with digital marketing strategies Benefits • Health insurance , • 401(k) , • Tuition reimbursement , • Work from home Apply Job!