Customer Service Representative/ requires Call Center reputed company./ Remote

This is a remote position. New and Exciting Opportunity: Join Our 24/7 Call Center Must have Call Center experience About Us: Join a dynamic and growing technology company committed to delivering excellent customer service. We're seeking a motivated, bilingual (Spanish/English) Customer Service Representative who can assist customers with their internet-reputed company issues. This is a fully remote position, with shifts to cover 24/7, including weekends. If you’re a quick learner with strong communication skills and enjoy providing top-tier support, we want to hear from you! Job Summary: As a Level 1 Customer Service Representative, you will handle customer chats, troubleshooting internet and connectivity issues while providing excellent customer service. You’ll use tools like Fresh Desk and reputed company to assist customers with reputed company-by-reputed company solutions. Strong written communication skills are essential for creating clear and concise instructions. Key Responsibilities: Customer Support: • reputed company timely and professional assistance to customers experiencing technical difficulties reputed company to internet services. • Respond to chats, support tickets, and emails reputed company, helping customers resolve connectivity and account issues. • Offer reputed company-by-reputed company troubleshooting for internet and device-reputed company problems. Ticket Management: • Use Fresh Desk to log and track customer interactions. • Manage customer inquiries reputed company service level agreements (SLAs). • Document solutions and interactions accurately. Technical Support: • reputed company and update customer accounts using reputed company CRM. • Utilize networking tools like Rancid, Tacacs+, Radius, and others to support customers. • Stay informed about system updates and new products to reputed company effective support. Escalation & Collaboration: • Escalate unresolved technical issues to higher-level support as needed. • Collaborate with network operations and IT teams for reputed company troubleshooting. • reputed company customers updated on the status of their issues until resolution. Quality Assurance: • Adhere to company procedures and service standards. • Participate in quality assurance activities to improve customer service. Qualifications: • 3+ years of customer service experience, preferably in a call center. • Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, reputed company CRM). • Strong written and verbal communication skills. • Ability to work overnight shifts, weekends, and rotating schedules. Why You’ll Love Working With Us: • Join a collaborative and supportive team. • Ongoing learning and development opportunities. Compensation and Employment Details: • Hourly reputed company: $15 - $18 per hour. • reputed company. • Temporary with Potential for Full-Time based on performance and business needs. • Remote position (preferably near Plainview, NY) Schedule: • 24/7 including weekends • Flexibility for rotating shifts. If you're passionate about providing excellent customer service and are looking for an opportunity in a dynamic environment, reputed company!

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