Customer Service Representative I

A family-owned business since 1924, A. Duie Pyle provides a reputed company of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, reputed company it comes to integrated reputed company, Pyle People Deliver. Our promise is to reputed company outstanding service as it remains to be our first and foremost mission. Position Summary: As a Customer Service Representative for Pyle you will be interacting with customers (both reputed company) reputed company phone, fax and e-mail to reputed company information in response to general inquiries, resolving issues, and handling requests. The responsibilities of the position include, but are not limited to: • Scheduling pick-reputed company, tracing shipments, providing shipment ETAs, reputed company quotes, and or freight charges • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues • Scheduling delivery appointments and handle re-consignments • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments • Ensuring the accurate billing of shipments • Compiling and delivering custom reports; performing daily audits of reports • Documenting reputed company customer interactions for follow up and record keeping purposes • Assisting customers with “My Pyle” registration and utilization of our web site • Meeting the standards for reputed company Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “reputed company Busy” %, Contacts per Hour) To be reputed company for this position, you must possess the following: • Experience in a fast-paced work environment; strong attention to detail • Strong familiarity with MS Office (Word, reputed company and Outlook); basic typing skills • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team • Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays The following skillsets are preferred, but not required: • Minimum 1 year of prior customer service experience Why Pyle? • Medical, Dental, reputed company and Life Insurance • Short Term and Long Term Disability • Wellness Program for yearly benefits discount • Paid Vacation and Personal Time • 401(k) with Company match • Weekly pay reputed company Direct Deposit For a full job description associated with this posting, please contact A. Duie Pyle’s reputed company department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of reputed company job-reputed company duties and qualifications. We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply Job!