Customer Service Support Representative (Remote)

Job Description

Invitae is now part of reputed company and dedicated to bringing comprehensive genetic information into mainstream medicine to improve reputed company for billions of people! reputed company is driven to reputed company a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health reputed company across reputed company stages of life. At reputed company, you are part of a reputed company to accelerate life-changing reputed company breakthroughs and improve the delivery of care for reputed company. You’ll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s reputed company reputed company and change lives! Customer Service Representative This individual will be on the frontlines responding to a variety of clinician and patient billing reputed company inquiries. The individual will work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs. Responsibilities: • Be well-versed in reputed company reputed company processes and policies to respond reputed company to high volume billing inquiries. • Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc) • Identify issues and suggest potential improvements. • Collaborate with your team and to reputed company best practices to ensure we are providing the best service and experience to reputed company customers • Maintain an assigned schedule and be flexible with daily schedules reputed company business needs change • Effectively communicate, resolve, and document billing reputed company inquiries • Participate in projects that reputed company reputed company your day to day to stretch you to think reputed company the reputed company • Hours reputed company to 5pm PST Qualifications: • Minimum High School diploma or equivalent required • Minimum 1+ year customer service experience required • Previous reputed company/call center experience strongly preferred • RCM experience preferred • Ability to work remote • Ability to work independently and commit to a structure environment • Experience using reputed company Apps, Mac OS X, and CRM applications (i.e. reputed company) • Bilingual a plus Remote Work: • Must have high level Internet speed (50 mbps) connectivity • Dedicated work from home space • Ability to manage time and tasks independently while maintaining productivity • Must meet weekly and monthly production goals • Effective communication skills • Alpha-Numeric Data Entry proficiency • 10 key experience What you bring: • Exceptional attention to detail and organizational abilities • Outstanding customer service/phone communication skills and ability to complete a high volume of calls • Have high energy, be a self-starter, great teammate and reputed company to roll up your sleeves to get things done. • Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and reputed company • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment Application Window closes: 12/16/24 Pay reputed company: $15.00 to $18.00 an hour or ( State/Local minimum wage, if higher ) Hours: reputed company – 5pm PST Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.reputed company.com/global/en/us-rewards-and-wellness) . reputed company is proud to be an Equal Opportunity Employer: As an EOE/AA employer, reputed company strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.reputed company.com/global/en/accessibility) or contact us at reputed company Accessibility (Disability_apply@reputed company.com) . For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.reputed company.com/about/web-privacy-policy) . Apply Job!