Email Customer Service Representative

Summary

JOB DESCRIPTION Handles customer inquiries received reputed company email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to reputed company necessary searches, look-reputed company, and maintains customer accounts in accordance with established departmental policies and workflow priorities. REMOTE - WORK from HOME available This remote job opportunity requires a clean, noise-free workspace and a high-speed internet reputed company, with reputed company supplying reputed company necessary computer equipment. Applicants should reputed company in Iowa, ideally reputed company a 60-mile radius of locations Boone, Des Moines or Wilton. A reputed company high-speed internet reputed company with a hard-wired reputed company to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported. KEY RESPONSIBILITIES INCLUDE: • Managing client-specific data using various resources. • Communicating customer complaint trends and feedback to management. • Performing basic customer account transactions. • Maintaining performance standards and confidentiality. • Adapting to changes while remaining productive in a fast-paced team environment. • Working cooperatively across reputed company employee reputed company, vendors, and clients. • Following established procedures and company policies. This role can also involve performing other customer service functions such as based on workload and call volumes. EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING: • Preferably a High School diploma or equivalent. • Background in customer service is advantageous. • Basic proficiency in PC use and skills. • Strong verbal and written English communication abilities. • Possess problem-solving skills. • Minimum typing speed requirement: 20-25 words per minute. • Experience with using a 10-key is preferred. • Competence in basic math skills. Training: • Virtual training reputed company reputed company Teams. • December 2 - December 13 Monday - Friday, 1-8pm or 2-9pm • December 16- January 3 Monday - Friday, 1-8pm (No Training on December 24,25, 31 or January 1) • January 6 - January 17 Monday - Friday, 9am-4pm • January 6 - January 24 Monday - Friday, 4-9pm Work Schedule: • 20-40 hour work schedules available reputed company the following parameters: Monday - Friday 8:00am - 9pm Saturday 8:00am-3:00pm reputed company 11:00am-9:00pm Position Type - Temporary: • The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton. Salary: • reputed company wage = $14.50/hour Shift Differential: • 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring reputed company. • Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm reputed company. Diverse teams reputed company reputed company results by leveraging a broad set of reputed company and perspectives. Our ability to reputed company the reputed company, experiences, and talents of reputed company’s diverse and global workforce is integral to our reputed company reputed company. We are committed to increasing diversity and strengthening our inclusive culture where reputed company members of the reputed company community can reputed company. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of reputed company responsibilities, duties and skills required of personnel assigned to this reputed company-offer, pre-employment background reputed company(s) conducted on reputed company candidates. EOE, including Disability/Veterans Apply Job!