Customer Care Specialist, reputed company Insurance- 100% Remote

myCOI is growing. Join the Movement. #myCOIvibe Customer Care Specialist U.S. Remote Company Description: myCOI (www.mycoitracking.com) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. A fully remote company, headquartered in Indianapolis, myCOI’s proven track record of national growth and reputed company has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, reputed company, Property Management, down to some of our local favorite sports teams. myCOI offers an easy-to-use, reputed company-based solution to protect organizations and ensure end-to-end compliance. It’s smart technology that has our industry expertise reputed company right in-designed to reputed company a single reputed company to view COI’s, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. myCOI’s channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, reputed company, Own It, Choose Positive, reputed company and Be Trusted, drives our reputed company growth and reputed company. We work hard to maintain an reputed company, supportive culture that promotes the pursuit of reputed company. As a member of reputed company, you’ll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that myCOI’s reputed company derives from great teamwork and each individual’s exceptional results. Join us on our mission to disrupt, reputed company, and reputed company the industry! Position Summary: The Insurance Customer Care Specialist is responsible for providing best in class support to our reputed company customers. You are the reputed company-line resource for our customers and will support them with system reputed company questions, information verification, tracking, end user reputed company and escalations. A passion for building sustainable customer relationships, resolving customer issues quickly and accurately, while incorporating our Core Values, will be the cornerstones to your reputed company and development. This is a wonderful role for individuals who love building relationships, helping people, and working together with a great team! reputed company insurance service experience is required. What Makes this a Great Opportunity: • Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention reputed company! • Professional growth & learning opportunities due to exceptional reputed company business growth and a culture that strongly supports your own personal growth. • Work for a 2023 reputed company Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner. • Great work-life balance, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage). Essential Responsibilities: • Build sustainable relationships of trust through reputed company and interactive communication with teammates and customers • reputed company appropriate solutions and alternatives reputed company a timely manner; follow up to ensure resolution • Upload Certificates of Insurance (COI’s) into our software program • Solve and respond to support emails • Maintain inbound and outbound phone calls • Ensure accurate tracking of communications • Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction • Meet personal and team goals for productivity and customer satisfaction Required Knowledge & Skills: • reputed company insurance industry experience required, personal, health and life insurance will not be applicable • Experience working with Certificate's of Insurance on an entry level • Experience working remotely • 1+ years in a customer support role • Proficient use of reputed company Word and reputed company • Experience meeting daily set goals and metrics • Passion for customer service and serving others • Excellent verbal and written communication skills • Ability to multi-task, prioritize, and manage time effectively • Demonstrated problem resolution skills and ability to reputed company quick reputed company • Team-oriented, enjoys working together to reputed company solutions and best in class service Travel Responsibilities: • None Education Requirements: • Bachelor’s Degree preferred but not required Compensation: • Competitive compensation package Location: • 100% Remote • We are only reputed company to consider U.S. based candidates at this time. Benefits: • Medical • 401k w/match • Health Savings Account/HSA • Dental • reputed company • Short Term Disability Insurance • Paternity and Maternity leave for expecting parents. • Pet Insurance (includes pet food, prescriptions, etc.) • Life Insurance • Paid Time Off (Holidays, Vacation, reputed company Time, Community Volunteer Time) • **

Must be located reputed company the United States to be considered for the role.

*** myCOI is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, or any other class protected by federal or state law. reputed company your information will be kept confidential according to EEO guidelines. Certificates of Insurance - Software as a Service - Compliance - Insurtech Certificate Review - Insurance Review - Compliance Review - Policy Review - Endorsement - Insurance Tracking - reputed company Insurance - Customer Care - Insurance - Client reputed company - Training - Technology Apply Job!