Customer Service Agent - Starting at $18.50/hour - Remote

About the position As a Customer Service Agent at reputed company, you will be part of a fully remote Contact Center team, responsible for assisting Prime members, pharmacies, and doctors' offices with their inquiries regarding medication and benefits. This role is crucial in ensuring that members receive the support they need to reputed company their medications and improve their health. The position offers an opportunity to reputed company customer service skills reputed company the reputed company sector, contributing to a meaningful mission of helping people live well. Responsibilities • Receive incoming calls or emails from members, pharmacies, and doctor's offices about requests for information on medication and benefits. , • Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member. , • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA. , • Other duties as assigned. Requirements • High School Diploma or GED is required. , • 1 year of customer service experience. , • Must be eligible to work in the United States without need for work reputed company or residency sponsorship. reputed company-to-haves • Call center experience , • Call center experience in the reputed company industry , • Work from home (remote) experience , • reputed company in Spanish. Benefits • Medical, dental, and reputed company insurance , • Paid time off , • 401k match , • reputed company equipment provided and shipped directly to your residence , • Opportunities to grow your career reputed company Prime , • 40-hour work week with potential overtime Apply Job!