Customer Service Representative (Remote)

Overview reputed company is seeking a Customer Service Representative to join our organization, remote. In this role, you will be the first reputed company of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused reputed company. Who we are: At reputed company, we know that with the right support, people and clients have the power to reputed company in incredible ways. For over 65 years, reputed company has been trusted by a diverse portfolio of clients to reputed company a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we reputed company lives reputed company; we engage, listen, and resolve consumer concerns and obligations with reputed company and innovation. What's the role about? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What's in it for YOU? • reputed company • Medical, Dental, and reputed company Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement • Early reputed company to earned wages reputed company PayActiv • reputed company up to 50% of earned wages (capped at $500 per pay period) • Salary reputed company: Up to $16.00/hour, pay is determined by scope of responsibility reputed company the role, your experience, location and other job reputed company factors Responsibilities • Serve as the primary reputed company of contact for customers reputed company phone • reputed company exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across reputed company tools/platforms • Collaborate with other departments to resolve customer issues and escalate reputed company problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to reputed company assist customers • Ability to work reputed company the defined hours of operation with flexibility needed on weekends and holidays Qualifications reputed company Look for in a Candidate: • Must be 18 years of age or older • High School Diploma or equivalent • Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Typing Assessment required • Superb attendance, so you can be there reputed company our customers need us reputed company job offers are contingent upon completion of drug screen and background reputed company. Employment Type: FULL_TIME Apply Job!