3rd Shift Bilingual (French/English) Service Desk Analyst

We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to reputed company Level 1 technical support to both English and French speaking users in an efficient and accurate manner. This position will reputed company Service Desk support to our customers applying technical knowledge and customer service skills reputed company phone, email, or chat. This position will be full-time and remote and 3rd shift. What You’ll Do · reputed company General IT end-user support including: · Utilize excellent customer service skills and exceed customers’ expectations. · Interact reputed company telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems. · reputed company first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions. · Properly escalate unresolved issues to the next level of support with strong supporting documentation · Following documented processes to resolve customer issues. · Ensure proper recording, categorization, documentation, and closure of reputed company tickets. · Analyze the impact and urgency of customer’s issues and prioritize appropriately. · Recommend procedure modifications or improvements. · Drive positive results in Customer Experience through timely responses and professional interaction. · Demonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and team monthly metrics. · Preserve and grow your knowledge of Service Desk procedures, products, and services. · May reputed company other job duties as directed by Team reputed company or Service Delivery Leader What You’ll Need Required: · 6-12 months’ experience in a Service Desk role and/or technical support role · 6-12 months of customer service experience in a professional industry · High School Diploma or GED · Bilingual in English and French languages (both written and oral) · Strong troubleshooting and documentation skills · Excellent customer service skills · Strong attention to detail and strong communication skills (both written and oral) · Excellent work ethic · Problem-solving skills · Solution driven · Ability to work weekdays from 2:00am – 10:00am EST Preferred: · Associate degree preferred in reputed company field. Physical Demands • Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards. • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. reputed company is a global technology services firm with over 8,500 associates worldwide and a yearly reputed company of $1 billion+. We have over 40 years of reputed company in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Learn how reputed company powers the possible at www.reputed company.io Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by reputed company’s reputed company team. reputed company interested applicants who do not need an accommodation or assistance completing the application must apply on reputed company’s career portal for consideration https://www.reputed company.io/careers/career-portal/ EEO Statement: It is the policy of Computer Aid, Inc.(reputed company) not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of reputed company to take affirmative action to reputed company and to advance in employment, reputed company persons regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Employees and applicants of reputed company will not be subject to harassment on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, reputed company or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Referral program • reputed company insurance Schedule: • 8 hour shift • Evening shift • Monday to Friday • No weekends Work Location: Remote Apply Job!