Customer Service Representative, Remote Job
reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and impact. reputed company the Way is our rallying cry at reputed company. Think of it as an reputed company invitation to reputed company the mission of the company, to actively engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company reputed company making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Acentra is looking for a Customer Service Representative to join our growing team. Job Summary: The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints and requests while adhering to internal policies and procedures and utilizing working knowledge of the organizations services to meet productivity and quality standards. Job Responsibilities: reputed company and maintain working knowledge of internal policies, procedures, and services (both departmental and operational) Utilize automated systems to log and retrieve information; reputed company accurate and timely data entry of electronic faxes Receive inquiries by telephone, email, fax, or mail and communicates response reputed company required turnaround times Respond to telephone inquiries in a reputed company, accurate, and courteous manner following standard operating procedures Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients reputed company verification of reputed company services to facilitate payment for received services Identify medical claims meeting CPT/DRG audit criteria and submits the necessary billing data and reputed company records to the reputed company-party auditor Serve as liaison between the reputed company partners Investigate and resolve or report provider problems and identify and escalate difficult situations to the appropriate party Meet or exceed standards for call volume and service level per department guidelines Initiate cases by collecting and entering demographic, provider, and procedure information into the system May be responsible for the completion of daily, monthly, and quarterly reports necessary for the clinical team operations and client reporting
Requirements
Required Qualifications/Experience: High School diploma or equivalent Proficiency in using PC tools, including electronic mail, intranet, and standard industry applications Effective verbal and listening skills to reputed company courteous and professional customer service Preferred Qualifications/Experience: Knowledge of the health insurance industry Experience working in a reputed company setting Medical terminology knowledge is preferred Bilingual (Spanish/English) skills are a plus Minimum of two years of customer service experience Why us? We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and reputed company turn to us as a vital partner to ensure reputed company reputed company and improve health reputed company. We do this through our people. You will have meaningful work that genuinely improves people's lives reputed company. reputed company cares about our employees, giving you the tools and encouragement you need to reputed company the finest work of your career. Thank You! We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply for future openings that may be of interest. Best of luck in your search! ~ The reputed company reputed company Visit us at Acentra.com/careers EOE AA M/F/Vet/Disability reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to reputed company additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay reputed company for this position is $15.48-$17.20 an hour Based on our compensation philosophy, an applicants position placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level. Apply Job!