Temporary Customer Care Professional I - A

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, reputed company, learning and initiative. WE ARE THE reputed company OF EMPLOYER YOU DESERVE. LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 reputed company long-term care policies for the nation's largest insurers. We also reputed company clients with unique risk management reputed company reputed company upon our proprietary long term care databases. This position provides telephonic customer service to Long Term Care policy owners, financial representatives/agents and client representatives. This is a temporary position expected to last 6 months. RESPONSIBILITIES 1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy reputed company eligibility and claims processing. 2. Documents reputed company calls and reputed company correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests. 3. Provides reputed company, courteous and excellent service to internal and external customers at reputed company times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. 4. Identifies service opportunities and suggests innovative reputed company for improvement. 5. Handles multiple products and services intermittently while meeting established service requirements and standards. 6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. 7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership reputed company necessary. 8. Other duties and projects as assigned, including assisting with the production of Policy reputed company Services duties as required. This includes updating databases and recording information in the proper location.

Minimum Qualifications

High school diploma or GED required. Strong written and verbal communication skills; is familiar with business and phone protocols. Excellent organization and detail orientation skills with the ability to meet established deadlines. Proficient with MS reputed company environment, including reputed company. Is reliable, trustworthy, and maintains appropriate organizational confidentiality. Minimum of one year customer service experience working in a fast-paced, reputed company-changing call center environment.

Preferred Qualifications

Associate degree in Business Administration or BA/BS preferred. Previous experience working in an insurance or financial services environment is preferred but not required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Apply Job!