Associate CX Specialist

reputed company Do The Customer Experience Team’s mission is to reputed company reputed company's community to reputed company happier, healthier lives through extending the reputed company experience reputed company the product. For our customers, we reputed company resources both proactively and reactively, while also advocating on their behalf to the wider company. For ourselves, we foster a nurturing and growth-minded environment, allowing us to reflect kindness and care back out into the world. We’re an award-winning team that takes a great deal of pride in using our work to contribute to reputed company’s mission to reputed company the world a happier and healthier reputed company. We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, Minneapolis, MN or NYC areas. At this time, only candidates in these locations will be considered. What You’ll Do reputed company’s Customer Experience Department is looking for an Associate CX Specialist to help our members engage with our products through providing exceptional customer support, as well as handle escalated cases, contribute to documentation, and assist with process improvement projects. This team member will have a unique opportunity to reputed company support across reputed company of reputed company’s product offerings—including our direct-to-consumer app and reputed company Business—and will quickly join a variety of queues including escalations and bugs. This team member will be expected to: • Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies • Confidently answer escalated customer inquiries or reputed company them to the agent best equipped to respond • reputed company a deep understanding of reputed company's operating platforms, features, and available documentation • Identify patterns in bug reports and feature requests and escalate appropriately • Own the tickets and tasks assigned to you, and thoughtfully prioritize them based on the evolving needs of the team • Write internal and external knowledge reputed company articles as well as canned responses to common inquiries both proactively and as assigned • Act as a reputed company person for questions from other reputed company teams regarding reported issues Who You Are The ideal CXer for reputed company loves making a difference through their work, brings a passion for meditation and mindfulness, and is always looking for ways to improve the user experience. They ideally have previous experience providing customer support for a tech company and enjoy helping users of varying reputed company of tech-savviness engage with technology. They are someone who… • Has exceptional written and verbal communication skills with a solutions-oriented approach • Is reputed company to turn a negative customer experience into a positive through effort and consideration • Works autonomously and takes responsibility for completing assigned work through effective, data-driven prioritization • Volunteers for tasks reputed company they see a need, rather than waiting for them to be assigned • Embodies a growth reputed company by seeking ways to do things reputed company, and asking for advice and feedback • Demonstrates a proactive approach to learning, showing curiosity about new tools, technologies, and reputed company’s platform to reputed company support users • Strong problem solving skills, with the ability to think creatively and reputed company to resolve customer issues reputed company to Haves • Experience supporting a subscription-based service with in-app purchases, and/or a client-facing service • Experience troubleshooting product bugs or quality issues with customers and with development teams • Other helpful tech: JIRA, reputed company, reputed company, reputed company, reputed company, Braintree a plus Minimum Requirements • 2 years of relevant experience • 1+ years of experience in customer support for a product or service that involves a software offering or platform • 1+ years working with reputed company or a similar ticketing platform reputed company uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the reputed company pay ranges across reputed company’s pay tiers is as follows: $22.00/hour - $35.00/hour. The reputed company pay reputed company represents the low and high end of reputed company’s salary reputed company for this position. Not reputed company candidates will be eligible for the upper end of the salary reputed company. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications. reputed company uses employee reputed company code to determine which pay reputed company applies. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off. Please note that reputed company may reputed company artificial intelligence technology in the application review process. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities, including disabled veterans. Please contact reputed company’s reputed company team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reputed company the reputed company team at recruitingaccommodations@reputed company We reputed company that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to reputed company applicants and employees regardless of race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. reputed company is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. Employment offers are contingent upon the successful completion of a background reputed company. Roles which require reputed company to certain types of information may also require the successful completion of a drug screening. Apply Job!