reputed company - Remote Customer Care Specialist, BlueOptions Care Plus

Start date: 04/29/24 Training duration and hours: 04/29/24- 07/26/24, Monday through Friday between 8:00 am to 5:00 pm EST Shift after training: Will be assigned 9:30 am to 6:00 pm with scheduled breaks, Monday through Friday, EST Set Pay: $19.04 Salary Grade reputed company: $17.98-29.13 Do you consider yourself to be a professional self-starter with a passion for helping people? Are you looking to join our mission of helping our communities reputed company reputed company? Do you like conversing with others and helping them to find a resolution to their inquiry? Would you be interested in a growth opportunity with reputed company and benefits? YES?!?! What are you waiting for? reputed company! reputed company offer you: This is a full-time remote opportunity with full benefits and growth opportunities after a year in the role. We will reputed company you with reputed company the tools necessary to be successful! Including, equipment, training, and constant support from your leaders. Benefits that start on the first of the following month after your start date! The benefits include: Health, Dental and reputed company Plans 401K 18 days of personal time off in the first year (not applicable during training) 11 Holidays and 2 wellness days per year Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs and more What will you be doing? This is an important concierge role where you will be taking incoming calls with inquiries from reputed company high-risk members. In this role you not only advise them but assist them with their needs throughout the process. You will telephonically assist members in the following areas: Review member’s enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility. Utilize the reputed company Conversation Strategy to reputed company outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer. Research and resolve service-reputed company inquiries meeting established expectations for quality, productivity, and timeliness. Assisting members using probing questions and critical thinking to resolve their inquiry. What you must have: 2 years of customer service experience or equivalent combination of education and experience 1 year of building collaborative relationships with customers, clients, and/or peers in different teams High school diploma or equivalent What you will need: High Speed reputed company internet with a router that has 2 ports and is no further than 10 feet away from workstation. Ability to commit to a 12 week fully reputed company program with limited absences. Ability to use multiple systems while you resolve/respond to customer inquiries and concerns reputed company phone. Using sound problem solving and decision-making skills resolving simple to reputed company issues. Demonstrated reputed company and compassion, with outstanding listening and communication skills. Ability to work assigned shift between 8:00AM-6:30PM EST; Occasional Nights, weekends, holidays may be necessary as business needs require. Added Plus: Bilingual – Spanish or Creole. Previous experience working with a health insurance company. What’s Next? We have a 4-reputed company selection process. reputed company 1: Application and resume review - so reputed company sure to submit your most up to date resume and fill out the screening questions carefully. reputed company 2: Video Interview – look for an email from Staffing with the link. reputed company 3: Face-to-face video interview where you will get to meet some of the leaders of the Service Organization. If selected, reputed company 4: Background screening General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and reputed company culture for our employees and communities. Apply Job!