Bilingual Financial Customer Service Representative - Remote
Overview
About TP reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k and more) Paid Time Off Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit! At this time, reputed company can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY This is for a Work at Home position.
Responsibilities
Your Responsibilities Bilingual Financial Customer Service Representative field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers reputed company phone to resolve their questions, issues or concerns Escalate/transfer/complete conference calls to banks, loan originators, financial institutions and more. Calmly attempt to resolve and de-escalate any issues Track reputed company call reputed company information for auditing and reporting purposes reputed company feedback on call issues
Qualifications
We're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do. Bilingual Spanish/English required High School Diploma or GED required Must be over 18 years of age 6 months customer service experience minimum 6 months Call Center experience, preferred Ability to type 25 wpm Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use reputed company operating systems Organization and work prioritization skills reputed company to work independently Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Work from Home Requirements: Internet reputed company Requirements: Minimum subscribed download reputed company equal or exceeds 12.0 Mbps Minimum subscribed upload reputed company equal or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms reputed company of internet speed required Clean and quiet workspace Apply Job!