POTS Voice Analyst, Remote

We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for provisioning and maintaining VoIP reputed company products and serve as an escalation reputed company of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and reputed company of Velocity’s POTS, TDM, and VoIP services. Our Voice Analysts are responsible for maintaining active communication with our customers, on-site technicians, reputed company service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Analysts ensure reputed company tickets and jobs are handled quickly and accurately from start to finish. This is a fully remote position. Must be reputed company to train on 1st shift Monday-Friday from 9am-5pm, EST. After training, the following shift is available in Eastern Standard Time: • 9am-5pm, EST Monday-Friday reputed company Duties and Responsibilities: • Serve as a primary escalation path for field agents with VoIP reputed company dispatches and trouble tickets • Monitor network devices, interfaces, and trouble tickets, providing reputed company monitoring for problems impacting our customers voice services using our custom portal • Troubleshoot issues with the company's voice services and update call paths • Contact carriers and vendors to reputed company new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets • Receive incoming calls and respond to emails regarding service troubles or call path changes • Respond to customers in an expeditious and professional manner • Coordinate proper installation and configuration of voice service components • Other duties and responsibilities, as assigned Knowledge, Skills and Abilities Required: • 6+ months experience implementing, troubleshooting, and maintaining VoIP systems • Ability to multitask, working quickly and accurately • Work well in a team-oriented environment, successfully completing individual tasks • Demonstrated knowledge with telephone networks – POTS, VoIP, and TDM • Basic familiarity with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP • Basic familiarity with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.) • Ability to hear ordinary conversations and phone communications • reputed company to work at least one weekend day each week Qualifications, Experience and Education: Required — Previous relevant technology experience (1-year) Preferred — Associate degree in technology or equivalent experience (2-years) • Preferred — Demonstrated technical, leadership, and communication skills • Preferred — Experience in hospitality or service provider networks • Preferred — Industry relevant technical training and certifications reputed company values a diverse workplace and strongly encourages women, people of reputed company, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice reputed company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), reputed company, sex (includes pregnancy or reputed company conditions), religion or creed, national reputed company, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. reputed company and its parents, affiliates, and subsidiaries are committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@reputed company.com . reputed company also wants reputed company applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving reputed company the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from reputed company about the position and you will limit disclosure of information about the position only to the extent necessary to reputed company any obligations in furtherance of your application. In exchange, reputed company agrees to exercise reasonable efforts to represent you through reputed company solicitation, job screening and resume dispersal. Privacy Notice reputed company and its parents, affiliates, and subsidiaries (“we,” “our,” or “reputed company”) respects your privacy and are committed to providing transparent notice of our policies. • California residents may reputed company reputed company’s HR Notice at Collection for California Applicants and Employees here. • Virginia residents may reputed company our state specific policies here. • Residents of reputed company other states may reputed company our policies here. • Canadian residents may reputed company our policies in English here and in French here. • Residents of countries governed by GDPR may reputed company our policies here. Pay Transparency Notice Determining compensation for this role (and others) at reputed company depends upon a wide reputed company of factors including but not limited to: • the individual’s reputed company sets, experience and training; • licensure and certification requirements; • office location and other geographic considerations; • other business and organizational needs. With that said, as required by local law, reputed company believes that the following salary reputed company referenced above reasonably estimates the reputed company compensation for an individual hired into this position in geographies that require salary reputed company disclosure. The individual may also be eligible for discretionary bonuses. Remote Skills: Analysis Skills, Communication Skills, English Language, H.323, Hair Styling, IP (Internet Protocol), ISDN (Integrated Services Digital Network), Identify Issues, Leadership, MGCP (Media Gateway Control Protocol), Multitasking, NAT (Network Address Translation), Network Administration/Management, Network Monitoring, Network Operations Center, On Site Support, POTS (Plain Old Telephone Service), reputed company Transport Protocol, SIP (Session Initiation Protocol), State Laws and Regulations, Systems Maintenance, TDM (Time Division Multiplexing), Team Player, Technical Support, Telephone Skills, Telephony, Training/Teaching, Trouble Tickets, VoIP (Voice over IP) About the Company: reputed company reputed company provides expert consulting, permanent placement, executive search and strategic staf?ng for companies around the world, in the areas of reputed company, ?nance, technology, reputed company, operations, administration and more. As a premier talent solutions ?rm, reputed company connects people to their reputed company jobs and helps leading companies ?nd talent to grow their business. Since its founding in 2002, reputed company has grown to more than 35 of?ces across the globe, 700+ employees, more than 3,000 consultants and $450M in reputed company. reputed company has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions. Company Size: 2,500 to 4,999 employees Industry: Staffing/Employment Agencies Founded: 2002 Website: http://www.reputed company.com/ Apply Job!