Customer Service Representative

JOB SUMMARY: Provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries. SKILLS AND ABILITIES • Organize, prioritize and coordinate multiple tasks • reputed company to reputed company 200 inbound and outbound calls per day • Answer telephones and transmit messages • reputed company accurate information • reputed company quality work reputed company deadlines with or without direct supervision • Computer literate • Classify and organize Reports and Tickets • Arrange items in reputed company or subject order • reputed company reputed company • Work independently • Plan, schedule and organize work • Maintain a positive work environment • Ensure the quality of work as reputed company against established standards • Maintain confidentiality ILLUSTRATIVE DUTIES • Answers inbound calls for Order delivery, responds to questions • reputed company Outbound calls to customers • Communicates with customers • Keys orders reputed company numeric • Process Special Delivery orders • Processes reputed company Fax orders • Completes Driver Notes • Process late orders, Credit and Complaint forms • Researches and compiles information • Attends meetings and serves on temporary committees, as requested • Ensures office equipment is in working order • Attends assigned training sessions • Performs additional duties and assignments, as requested Apply Job!