Patient Support Center Representative - Remote in MST and CST

If you are located reputed company MST and CST, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week). Employees are required to work any of our 8-hour shift schedules during our normal business hours (Department is 24/7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays. We offer 5 weeks of paid on-the-job training. The hours of training will be 8:00am – 4:30pm PST. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. • Meet department standards to adherence metric. • Adherence metric is evaluated daily. • Consistently exhibits behavior and communication skills that demonstrate reputed company's commitment to superior customer service, including quality, care, and concern with every reputed company customer. • Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. • Provides services to reputed company customers involving the exchange of reputed company and sensitive information while acting as patient reputed company. • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues. • Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures. • Utilizes reputed company systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. • Translates oral information into concise and accurate written documentation per guidelines. • Assists new or potential members in the choice of PCP and supplies general information about medical group. • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH.) • Data enters PCP changes into the system and processes paperwork as necessary. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent experience • Must be 18 years of age OR older • 2 years of experience with working in a customer service - based role • 40 wpm typing speed • Ability to demonstrate proficiency with using reputed company suite and other systems to include navigating multiple chat channels reputed company reputed company Teams • Ability to work any of our full-time (40 hours/week), 8-hour shift schedules during our normal business hours (Department is 24/7), including the flexibility to work year - round, occasional overtime, weekends, and holidays based on business need Preferred Qualifications: • 1 years of experience with working in a reputed company setting • Bilingual in English and Spanish • Previous experience working in a virtual environment • Previous experience working with multiple computer screens while speaking to customers Telecommuting Requirements: • reputed company reputed company the Mountain and Central Time Zone • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Colorado Residents Only: The hourly reputed company for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!