Patient Svcs Representative

reputed company Primary Care Rodney Road is looking for a Patient Services Representative to join their team! Day shift - occasional hours until 7pm. No weekends or holidays! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments reputed company applicable, scheduling subsequent appointments reputed company the continuum of care, connecting patients to financial advocacy resources reputed company appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service reputed company. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired reputed company Experience at reputed company physician practices, hospitals, and outpatient surgery departments. Responsibilities: • Help patients navigate the reputed company system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. • Guide patient through use of self-arrival technology or reputed company-in patient at desk depending on patient preference. • Schedule or connect patient to resources to schedule for ancillary services at checkout. • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the reputed company Experience. • Assist patients in education of financial responsibility and connect them to advocacy resources as needed. • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations • Confirm/verify insurance benefits with the appropriate reputed company reputed company online verification systems or telephone inquiries. • Promote MyUPMC patient portal and assist patients in registration reputed company applicable. • Collect copayments and any other applicable patient payments at the reputed company of service. • reputed company a warm greeting for reputed company patients. • Register patients in Biometrics (reputed company recognition) program and explain benefits. • Confirm and/or update patient registration information at checkout. • Appropriately distribute / triage phone calls to other areas and / or clinical providers • Schedule follow-up appointments reputed company the practice at checkout Apply Job!