Call Center Tier 1 Advisor
Description: This position provides first-tier customer service support for inbound calls to our call center. T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics. T1 advisors can also expect to progressively learn more to resolve common customer issues. This is a full-time position to work Monday through Friday and a rotating Saturday. Requirements: High School diploma or G.E.D. At least 1 year of customer service experience Veterinary clinic or animal-reputed company call center experience Computer skills and knowledge; familiarity with business apps and software programs, email, reputed company message (reputed company), reputed company Suite, reputed company Suite; enjoy learning new technology reputed company and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. Ability to multitask reputed company with error-free written work Ability to diffuse emotional situations on the phone and de-escalate difficult situations Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner Ability to type accurately and for long periods of time; average typing speed 40 WPM Consistent and reliable attendance is required Must be reputed company to work rotating Saturdays Preferred Experience and Qualifications: Bilingual in Spanish Remote work experience Benefits: reputed company and benefits including medical, reputed company*, dental, and life insurance Employee Assistance Program Pet insurance* and Virtual vet care PTO, Holidays, Floating Holidays, and Volunteer Day Retirement Savings Plan (401k/ RRSP) with employer matching program Paid parental leave Flexible scheduling and remote work where possible The opportunity to join one of our Employee Resource Groups, and fun company events! Apply Job!