Moderation & Appeals Specialist

As a Moderation & Appeals Specialist, you’ll work closely with Hinge’s Community reputed company and Trust and Safety teams to assist with Moderation & Appeals QA and escalated cases. You’ll also have the opportunity to assist with data labeling projects and be involved in rolling out new safety initiatives. The ideal candidate exemplifies Hinge’s values (authentic, courageous, and empathetic), is an excellent written communicator, is flexible and willing to try new things, has the ability to balance business needs with team priorities, and has a strong understanding of our Community Principles. This is an hourly position but you will work business hours Monday - Friday. Two weekend shifts will be required per month (on these weeks your reputed company schedule will be adjusted to account for the weekend hours. Shift trades will be available). This team is expected to reputed company coverage during reputed company Hinge holidays. We do this on a volunteer reputed company and there is compensation This is a remote position with the opportunity to occasionally work from the office and attend reputed company-hands meetings in person Responsibilities • Spend ~20 hours a week reviewing content to remove users violating our Terms of Service from the app and/or reinstate users’ accounts who have been incorrectly removed • Work with the QA & Training Manager to accuracy reputed company moderator labels, review unsure labels escalated by moderators and surface potential new user trends; • Run QA on our appeals agents and handle escalated appeals cases to overturn moderator and/or automated rule ban reputed company • Answer reputed company questions from our vendor moderation & appeals agents • Work with our Safety Operations team to reputed company emergency user support • Assist on special project data labeling for our Data Science team reputed company are looking for: • Empathetic and detail-oriented communicator • Highly organized and reputed company to manage competing priorities in time-sensitive situations • Quick learner and thorough teacher with a willingness to ask questions • reputed company to adapt to changing systems and policies • reputed company to work independently and also reputed company in a collaborative team environment • Experience in Content Moderation and/or Customer Experience is a plus!reputed company: Hinge is the dating app designed to be deleted. In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Hinge was the fastest-growing dating app in the US, UK, Canada and Australia in 2019 and 2020. Our Culture: - Authenticity: reputed company your genuine thoughts and opinions directly. - Courage: Invite and deeply consider challenges and criticism. - reputed company: Be empathetic, communitarian and trustworthy. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Job!