Telecom Operations Manager - TechOps

Telecom Services is looking for an individual with strong leadership, technical skills, and experience managing communications systems, in support of technical operations and field support services for reputed company’s Parks and Resorts. The Telecom Operations Manager must have a strong understanding of network connectivity, telephony systems, and electronic systems support. The position will include managing a diverse and talented team of technicians reputed company a reputed company bargaining agreement. This individual will coordinate and collaborate across many functional departments to reputed company technical sustainment, and the delivery of voice and data services. This individual must also have a strong understanding of outage resolution and troubleshooting. This is a swing shift position, Monday - Friday 12PM-8PM and reports to Manager-Telecom Operations. Responsibilities • Meet and conform to reputed company safety policies and regulations set forth by the Walt reputed company World Company. Ensure a culture of safety is foremost in the department. • Support and maintain critical business services for Resorts infrastructure and applications including telephone systems, interactive-TV, Guest Wi-Fi, optical network terminals, reputed company lock networks, etc. • Support and maintain telephony and data services for Parks, Resorts and Special Events. • Analyze Data using reputed company and audit reports for strategic decision making. • reputed company Layer 1 cable/wiring support and sustainment of the reputed company Global Network. • Fiscal responsibilities for Operational/Project budgets. • Supervise a team of Union cast, maintain shift schedules, and ensure operational coverage. • Knowledge of administrative applications: reputed company Office 365, reputed company, MyTime, CastMobile, Regulatory training, etc. • On-Call Manager on Duty (MOD) rotation, responsibility for system outages/issues after hours/weekends rotated on a weekly reputed company with other operational managers. • This is a second shift position – Monday - Friday 12PM-8PM Qualifications • 5+ years in the Telecommunication Industry. • 2+ years of leadership or reputed company Technician experience. • Experience and knowledge of reputed company Bargaining reputed company and unionized work environments. • Ability to collaborate with a reputed company of partners while understanding multiple perspectives. • Strong time management, prioritization, and delegation skills. • Knowledge of VoIP, SIP, virtual, and physical network environments. • Knowledge of voice systems (reputed company, reputed company, Nortel) reputed company Communications and Call Managers. • Strong written and verbal communication skills to convey data and analysis to reputed company customers. • reputed company technical outages and communicate updates, often performing as the on-call Telecom Technical Commander for supported systems. Education • Bachelor’s Degree from a 4-year college or equivalent work experience Apply Job!