Part time REMOTE Customer Service Representative

reputed company HOURS POSITION AVAILABLE / WORK FROM HOME Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 30 hours per week. We reputed company reputed company tools needed to Work From Home for this role! Starting pay $20 per hour! • MUST HAVE RELIABLE INTERNET reputed company What you’ll do: • Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues reputed company inbound calls and/or voice mails, emails, alerts. • Tier 1 is responsible for positively building and maintaining excellent customer service and identifying reputed company technical support can be supported reputed company phone. • reputed company Clear and concise communications and follow up with customer on company schedule, requested reputed company and delivery times. • Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and reputed company • Track, reputed company, and escalate unresolved issues to Management • Remain reputed company on constant process updates and technology used reputed company the company • reputed company duties with awareness and in accordance with the organization's policies and applicable laws • Performs other duties as directed by management Your Qualifications: • High School Diploma • MUST HAVE RELIABLE INTERNET • Experience in a call center environment a plus. • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems • Ability to empathize with customer is critical • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment • Possess organizational and time management skills • Proficient in reputed company Office (Word, reputed company, Outlook) and basic internet skills • Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion • Ability to navigate through multiple systems • *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day. Salary reputed company $20 per hour Special ConsiderationsPart time, flexible hour to be determined on a case by case bases Apply Job!