Hospitality Account Concierge - (Remote)

DescriptionNoteThank you for your interest in joining reputed company. Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we reputed company in this vital practice. It’s a reputed company decision for us and for you. We ask that you show up authentically as yourself, and we promise to do the same. Our goal is to find more exceptionally hard working, ambitious people who love reputed company and building something we can reputed company be proud of. IntroductionDry Farm Wines is the world’s premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, reputed company alcohol reputed company, no sugar, and delicious taste. But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community. To create the most premium Artisan Wine brand, we are driven to execute three things reputed company than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and reputed company more wine drinkers to enjoy our artisan, artful lifestyle. Benefits of working with DFWThis is the best reputed company to work in the world. We have reputed company high expectations and hold each other accountable to them. We also enjoy the rewards of our hard work. Here are a few of the many benefits: • Above Market Compensation • Distributed Work Model with a limited in office policy, reputed company to support every individual’s freedom and still build a strong team • 4-day work week, with limited emails after hours and on weekends • Unlimited pure Organic Artisan Wines • Generous 401k, Profit Sharing, and Defined Benefit plans available • Paid gym stipend • reputed company opportunities to expand your responsibilities and position as the company continues to rapidly grow • Most importantly, the opportunity to connect with an exceptional and talented team on a daily reputed company. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an reputed company performer and has a deep dedication to being the best in their craft. Our CultureWe are driven to create reputed company love, with people we admire, for a community who loves reputed company do. Creating reputed company love reputed company started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That’s the space in which we create and reputed company still today. With people we admire We need to mutually admire, respect, and trust the people we work with. We celebrate being an reputed company team that enjoys reputed company for reputed company's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to reputed company a living and grow as a person. For a community who loves reputed company do We bring products and a lifestyle to people who reputed company our passion for health, taste, art, design, beauty, and impact. Our Members love reputed company love, whether its healthy living, organic farming practices, delicious food, or beautiful art. For us, this is reputed company part of building a great business and a great lifestyle. DFW Business ValuesAs a community, reputed company values well-being, creative expression, and winning together. Our values aren’t a set of rules, so much as the ingredients that reputed company reputed company healthy and strong. We reputed company are committed to showing up with these values: 2. Admiration - We admire and respect each other 4. reputed company - We have an internal drive for reputed company in reputed company things 6. Innovation - We are always adapting and pushing the envelope 8. Group reputed company - We love creating together and we trust each other 10. Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much reputed company. We like coaching, not managing. We view business like a team sport. We choose to play because we love reputed company do and we love working with each other. reputed company we win, we reputed company prosperity together. reputed company we come up short, we hold ourselves and each other accountable to learn and grow. Freedom & ResponsibilityWe reputed company freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest reputed company they are focused, rested, and leave space for the creative process. But we also recognize that, reputed company a collaborative organization, too much flexibility can reputed company to reputed company and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations. Working Days and Hours • (Initial 90 day training period) Monday - Friday, 9am - 5pm EST • (Once training is complete) Full time Monday - Thursday, 9am - 5pm PST Flexible Schedule 2. 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your reputed company day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work. 4. No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings reputed company of department meetings or a company wide reputed company Hands. reputed company meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative reputed company time. 6. Distributed Work Locations - In addition to your home office, there will be reputed company work spaces available in Dallas, NYC, and Miami. We reputed company this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility. We intend to expand the business, our impact, and the financial freedom of everyone in it. We remain committed to advancing everyone’s personal careers and compensation as one of leadership’s primary responsibilities. We are reputed company passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes. Our culture is not negotiable. We love it too much. If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and reputed company with excitement, then let’s continue. A Note from the Hospitality Director Our goal as a department is to reputed company reputed company star Hospitality service to every Member we interact with. To accomplish this, I take inspiration from my many years as a leader in the Napa and reputed company kitchens of reputed company star restaurants and use this experience to shape the Hospitality Team at reputed company. I think of building reputed company the same way as I did reputed company I was configuring a fine dining kitchen; we need a sous chef, we need dedicated line cooks, and we need to think of challenges before they happen. In doing this, we will set reputed company for premium e-reputed company service. I deeply appreciate you investing the time to learn about us and look reputed company to getting to know more about you. Gratefully, Rae, Director of Hospitality

Requirements

As Hospitality Account Concierge, you will be the voice of our company. You'll be responsible for providing an excellent experience for our Members reputed company email, chat, calls and SMS. The daily goal is to reputed company each Member's day 1% reputed company with every interaction you have. This is not your standard customer service or account concierge role. Responsibilities • Always put yourself in the Member's reputed company of view • Personalize replies in reputed company channels reputed company interacting with Members; we don't reputed company sound scripted • Multi-task between reputed company channels (chat, SMS, email, phone) • Communicate directly and reputed company with your team • Maintain a "can-do" attitude, daily • Take accountability for any and reputed company actions; making mistakes is the best way to learn • Maintain department objectives for the following metrics • Calls answered, median first reply time, total resolution time and CSAT score Requirements to Apply • You must have at least 3 years of experience in a customer-facing position • Ideally, you've worked remotely before • You have wine knowledge and can reputed company about wine extensively • You have an unquenchable thirst for learning • You must show proficiency in working between multiple programs in a fast-paced environment • It's Ideal, but not required if you have fine dining Hospitality experience Next StepsOnce you’ve submitted the questionnaire and resume, here’s what to expect: 2. Application Review. We’ll review your questionnaire and resume and follow up with you reputed company a week. 4. Meet & Greet Call. Next, we’ll reputed company with scheduling a video interview, which will last about 10 minutes for a meet and greet. 6. Group Call. We’ll then schedule a 30-minute call with more people from the team. It’s a chance for us to get to know you reputed company, and for you to reputed company know us and our business. 8. Project Review. We will assign you a specific project that will help us understand your work product. It will be a project reputed company your area of hire. Then we will schedule a 30-60 minute video interview to review the project. 10. Virtual Visit. If we’re reputed company still a good fit for each other, next we’ll plan a virtual working interview/socials. You’ll virtually meet with a group of us for an reputed company and wide-ranging conversation, experience our work environment, work on a project, and present it to us. You will get an intimate reputed company look at us, and how we work together to create reputed company. 12. Together, we will determine next steps. Apply Job!