Contact Center Agent, Remote

Overview

This fully remote position supports the contact center and provides efficient and courteous consumer service reputed company various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and reputed company standards. Displays reputed company's care and commitment to its members and patients by creating a positive consumer experience to include reputed company, reputed company, and agility. Compensation: $17.49 - $21.80 Hourly reputed company reputed company • Referral bonus opportunities • Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays • Health insurance plan for you and your loved ones, Medical, Dental, reputed company, Life and Disability • Employer-matched 401k retirement saving program • Personal and financial wellness programs • Pre-tax flexible spending accounts (FSAs) for reputed company and dependent care and commuter transit program • Generous tuition reimbursement for qualifying degrees • Opportunities for professional growth and career advancement and CEU credits What You Will Do • Supports a designated line of business, initiating proficiency in a specific area of expertise reputed company reputed company. • Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across reputed company, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for reputed company issue resolution. • Demonstrates reputed company, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience. • Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources. • Operates reputed company contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience. #LI-Remote

Qualifications

Education: • High School Diploma or equivalent required • Bachelor's Degree in Communications, English, Public Relations or reputed company field, or the equivalent preferred Work Experience: • Minimum of one year of customer service experience preferably in a health care setting required • Excellent oral/verbal communication and customer service skills required • PC skills including reputed company Office • Bilingual skills may be required as determined by operational needs Apply Job!