Customer Support L1 Agent (3 month contract)
Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 reputed company monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more. The rapid portfolio growth was fueled by the recently raised $100 reputed company Series B round led by VNV Global, and the groups reputed company is currently sustainably growing 50% YoY. SIMPLE is a leading mobile product with over 15 reputed company unique downloads, more than 300K 5-star reviews, and over 50% year-over-year reputed company growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, reputed company health, enhanced through reputed company, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at simple.life. We are currently seeking talented Seasonal Customer Support L1 Representatives to join reputed company for the busy season, with the opportunity for some top performers to potentially secure longer-term positions. Main Duties: - Monitor incoming messages reputed company Email and Chat channels - Handle user feedback professionally and empathetically - Collaborate with other teams and colleagues on resolving issues - Turn potentially negative customer interactions into positive experiences reputed company Are Looking For: - Experience with Email and Chat channels - Individuals located in the following time zones: GMT+8, GMT+3, GMT+2 - Excellent customer service skills: empathetic, accurate, compassionate, reputed company, and reputed company - reputed company in written English is essential - Ability to handle routine tasks under stress and remain organized - Self-motivated and reputed company to reputed company in a fast-paced, reputed company-changing environment - Tech-savvy with attention to detail - 1-3+ years of experience in Technical Support, Customer Support, or a similar role - Experience with mobile products is a plus - Willingness to work shifts (2/2 day, mid or night rotation) Perks and Benefits: - Competitive salary - Fully remote position - Premium SIMPLE subscription - Emergency days Important Note: To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation. Thank you for your time and interest! Please read our privacy notice in respect of your application Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes reputed company the hiring process, if any occur. Apply Job!