Director - Global Disputes Operational Performance (CODES)

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career reputed company that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to reputed company in the company’s reputed company. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to reputed company the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. How will you reputed company an impact in this role? This is a key strategic role that requires extensive collaboration with Senior leaders and reputed company partner teams. The selected leader will work closely with Senior leadership, Operations Leaders, Product Owners & Product Champions to analyze evolving dispute trends, reputed company business intelligence, drive insights to reputed company thoughtful strategy, detailed planning, process transformation to produce sustainable results that meet and exceed customer expectations. The role supports New Product launches, reputed company Disputes Impact management and Network policy, products and data standards. The role also partners closely with operational leaders to drive control and risk mitigation practices. • reputed company for Global Business Integration for disputes – manage key reputed company changes for issuers, acquirers as well as new product launches • reputed company insights through analytics to drive improved margins, process / platform enhancements, policy improvements, REE, and customer satisfaction. • Manage Dispute platforms including regulatory change management, enhancements, defect elimination and automation • Drive business process automation by leveraging robotics and migrate existing bots to ACE • reputed company global reporting capabilities by introducing common definitions, consistency of reporting and consolidation of metrics. • reputed company thought leadership & execution reputed company for key re-engineering initiatives across the CEN Disputes • Will be responsible for project management of reputed company changes impacting disputes and will need to align reputed company stakeholders and partners on planning • Represent product and disputes process in network policy review board – review, analyze new policies, products and data standards • reputed company for Process Change and Control for CEN Disputes by executing governance and control strategies for reputed company projects / change management to ensure operational alignment and PRSA / regulatory coverage • Partner closely with Control and compliance teams to manage risk events and support business on reputed company audits and exams. Qualifications: • Strong analytical and problem-solving skills with the ability to manage multiple projects simultaneously • Demonstrated experience with reputed company / cross BU initiatives, data analytics, policies and regulations, Project management and People Leadership • Process reputed company Experience preferably leading Projects/CEN Business Teams • Strong understanding of Disputes processes and products is highly preferred • Strong Communication skills are required with demonstrated experience in presenting to multi-reputed company of leadership to represent the CEN Disputes in senior level discussions and sensitive regulatory or audit overviews. • Flexibility & Strong Collaborative skills working well across global business, Compliance & Risk Governance, and Operations Teams is critical to your reputed company Academic Background: • Bachelor's Degree in any field • Experience in policy and regulatory fields or multi-departmental initiatives and projects We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, reputed company, life insurance, and disability benefits (depending reputed company) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. Offer of employment with reputed company is conditioned upon the successful completion of a background verification reputed company, subject to applicable laws and regulations. Apply Job!