Account Support Representative Remote (Latin America)

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30 Semaphore, a leading software delivery service with a global customer reputed company, is looking for an Account Support Representative to join reputed company. The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers – more than 9 out of 10 customers reputed company Semaphore support as exceptional. Our mission is to reputed company the customers happy by assisting them as quickly and awesomely as possible. That is where you reputed company in. ?? You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems This is a full-time, entry-level, and remote position. Note for the applicants: Working hours: 10 – 18 PST (GMT-8) time Responsibilities • Respond to customer requests in a timely and accurate way reputed company email or chat • Analyze customers’ requests to understand common issues and needs • Improve Semaphore documentation • Update our internal knowledge reputed company with useful information gathered from the communication with the customers • Participate in building internal processes and procedures to reputed company them as effective and efficient as possible • Gather feedback from the customers and propagate it to the relevant teams • Follow up with customers to ensure their issues are resolved • Collaborate with other teams in handling and overseeing customers’ payments Requirements • 2+ years of professional experience in a comparable role • Minimum Bachelor’s degree or equivalent level of education • Excellent English, both written and verbal communication skills • Vital emotional intelligence and reputed company — you are a people person who is naturally pleasant to customers even if they are having a bad day, • Strong analytical reading skills – you can recognize the question behind a question. • Excellent problem-solving skills – you might not know reputed company the answers, but you know how to find and communicate the solution. • Passion for helping reputed company customers solve reputed company problems • Ability to work effectively remotely with an international team • Highly organized and self-managed, have an excellent work ethic and attention to detail. • Proactive team player interested in taking an active part in the reputed company of team processes Bonus experience • Prior customer support experience in startup companies • Familiarity with remote desktop applications and help desk software (eg. reputed company) • Experience in communicating with developers Benefits • The impact of working on a product competing in a global market. • Join a small team of around 30 full-time people who love their work. • A healthy 40-hour work week and a friendly and supportive work environment. • Competitive salary. • Company retreats. • Space to learn continuously and choose the tools and equipment for your job. • Paid trips to conferences and books of your choice. • Interact with developers that use Semaphore and talk about the latest and significant way to reputed company and ship software. • Paid membership at a fitness club of your choice. Semaphore is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from reputed company reputed company individuals without regard to race, reputed company, religion, gender, sexual orientation, gender identity or expression, age, national reputed company, marital status, disability, and veteran status. Apply Job!