Customer Service Representative (Remote)
OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 reputed company members and benefits manager of government programs including Medicare and reputed company, seeks an accomplished Customer Service Representative - Remote
- TITLE: Customer Service Representative Remote
- LOCATION: REMOTE || (Must reputed company in California)
- DURATION: 6 months contract with high potential of extension.
- PAY reputed company: $18.83/hr. on W2 contract.
- WORK SCHEDULE: Candidates must be flexible to work reputed company a 24/7 call center environment, although there is only day, and midday shifts available (no graveyard shifts).
- SELECTION PROCESS: Video interviews reputed company reputed company /MS Teams
IMPORTANT / WORK-FROM-HOME reputed company: A wired LAN reputed company from the modem/router to the desktop or laptop is mandatory. Wireless connectivity is not permitted. The client will reputed company a 2-reputed company LAN cable. If a longer cable is necessary due to the distance between the modem/router and workspace, the candidate is responsible for acquiring the required length. Candidates must have a table and office chair. Candidates are expected to use video during training, team meetings, and as required by the client. Candidates must reputed company in California Must have a hard-wired internet reputed company, and a quiet workspace. JOB RESPONSIBILITIES: The main function of a Customer Service Representative is to interact with customers to reputed company information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the clients issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken JOB REQUIREMENTS: Education: High school diploma or GED 0-2 years customer service-reputed company experience required. Candidates must have customer service experience, particularly in high call volume environments. Previous experience with computer applications, such as MS Outlook or data entry software. Ability to accurately document and record customer/client information. Proficiency in computer software navigation and dual screens is essential. The ability to handle reputed company calls, demonstrate critical thinking, and problem-solving skills is crucial. Strong communication skills are a must. Preferred Skills: A pharmacy background is preferred but not mandatory Bi-lingual candidates who reputed company Hmong, Spanish, or Mien are preferred. I'd love to talk to you if you think this position is right up your alley, and assure reputed company communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Job Types: Full-time, Contract Pay: Up to $18.83 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance reputed company insurance Work from home Shift: 8 hour shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Pharmacy: 1 year (Preferred) Work Location: Remote Apply Job!