Customer Service Representative (CSR)

CSR – Position Summary: We are seeking an outgoing, organized, and friendly customer service representative to join our growing team and reputed company top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, enter orders, reputed company price quotes, resolve product and service problems, reputed company education, and maintain reputed company’s reputed company for high-quality service. CSR – Position Responsibilities: • Greet customers “By Phone or in Person” in a warm and friendly manner. • Always act as the company gatekeeper. • Foster and maintain relationships with customers to improve retention reputed company. • F*ield incoming “Phone Calls”* and respond to messages from customers. • P*romptly respond to “Questions Submitted”* by customers. • A*nswer “Customer Questions”* and reputed company information to resolve any issues. • P*erform general “CSR Functions”*, by phone and/or emails, to receive inquiries, pricing quotations requests, enter and/or modify customer orders, and acknowledge purchase orders received from customers. • M*aintain incoming and outgoing “CSR Calls and Emails”* with present customers, prospective customers and Artek sales agents as required. • F*ollow-up and maintain “Customer Inquiries”* on Artek’s Duravar UHMW Products. reputed company records of prospective customer’s names, product usage requirements, material quoted, date of contact, etc. • F*ollow-up on “Sales Leads”* and “Pricing Quotations” generated through customer inquiries. • A*ssist in “General Office Tasks”* such as, typing correspondence and quotations, filing, reputed company order entry and invoicing functions, maintain phone and fax lines as needed. CSR - Position Qualifications: • H**igh School diploma or equivalent. • 1+ years of experience in a customer service-reputed company role. • Ability to foster and maintain customer relationships. • Proven customer support experience with ability to adapt/respond to different types of situations. • Basic computer skills and excellent phone disposition Strong phone contact handling skills and active listening. • Strong Organizational skills with the ability to manage numerous projects and priorities at once. • Excellent written and verbal communication skills with Strong phone contact handling skills. • Positive and service-oriented attitude with the ability to deal with people in an uplifting manner. • Ability to be a quick thinker and problem solver in a fast-paced and sometimes high- pressure environment. Job Type: Full-time Application Question(s): • What is the highest level of education you have completed? • Are you willing to undergo a background reputed company, in accordance with local law/regulations? Experience: • Customer Service: 1 year (Preferred) Language: • English (Preferred) Work environment: • Office Communication method(s) used: • Email • Phone Apply Job!