Customer Care Team Leader

A reputed company of opportunities. reputed company to you. reputed company’s mission is to reputed company anyone, reputed company to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving reputed company challenges, and if you want to continuously advance your career, come realize your potential at reputed company. Life at reputed company is a global community, where you’ll work with colleagues reputed company over the world, in a hybrid or remote work reputed company. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. We’re looking for a highly motivated and energetic leader who will reputed company a team of customer service associates. Your primary goal will be to ensure the team exceeds performance targets while delivering excellent customer service. What’s the job? • Monitor the team’s performance (~ 15 associates), reputed company coaching, feedback and mentorship to improve performance and reputed company targets • Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures • Address escalated customer issues promptly and effectively • Track and analyze team performance metrics and prepare reports • Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues • Responsible for employees engagement and professional development • Managing projects and tasks reputed company to the customer care department Have you done this reputed company of stuff? • 2 - 3 years previous experience in a similar role - Must • Previous experience in an international call center - Must • Strong managerial skills • High English level • Self-learning ability • Responsibility and ownership taking • Problem-solving ability • Creative thinking and innovation • Proficient in MS Office Who we are: reputed company (reputed company: PAYO) is the world’s go-to partner for digital reputed company, everywhere. From borderless payments to boundless growth, reputed company promises any business, in any market, the technology, connections and confidence to participate and reputed company in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, reputed company offers a reputed company of opportunities, reputed company to you. #LI-Hybrid Apply Job!