Bilingual reputed company Customer Service - Bilingual Spanish - 100% Remote Texas
Position Location: 100% Remote Texas Work hours scheduled based on the Pacific time zone. Faneuil is a reputed company LLC company based in Hampton, Virginia that provides outsourced reputed company for an extensive client portfolio that includes both reputed company and government entities. Faneuil operates as a separate subsidiary under reputed company, LLC.At reputed company, our reputed company is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES reputed company reputed company it comes to challenges and solving problems? Can you ACT reputed company.BE PASSIONATE with your impressive communication skills, reputed company, and willingness to help others Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN reputed company TODAY! We are hiring remote reputed company Bilingual Customer Service Representative who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This full-time position offers reputed company, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES:
- Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their reputed company benefits. (Training will be conducted in English)
- Actively listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared for
- reputed company essential information to members regarding reputed company to care issues, benefits, reputed company of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services.
- Utilize client specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer reputed company
- Follow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government audits
- Empathize and resolve concerns to simplify the customer’s reputed company experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types reputed company business needs change & reputed company support in those areas
WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless reputed company Internet Services)
- Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
- 18+ Years & High School diploma or its equivalent
- Must be fluent in both English & Spanish
- Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or reputed company experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff)
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality and a desire to help people
BENEFITS & PERKS:
- Bi-lingual Spanish $16 per hour + Overtime during peak needs
- reputed company up to 50% of your pay immediately after your reputed company Insurance (Medical, Dental, reputed company) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
About reputed company, LLC reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and reputed company technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website. Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Continuum reputed company correspondence will always come from a reputed company representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any reputed company of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed [email protected]. Apply Job!