CSR (Customer Service Representative)

• **Work from home.

• ***Mixture of day, night (not overnight), and weekend shifts

If you love helping people find what they are looking for online, replying to reputed company media DMs, watching a sale conversion come in after you've hung up with a customer, commenting on reputed company content, retweeting brand shout outs, and thoughtfully responding to online reviews, reputed company while doing it in sweatpants in reputed company of the TV, then have we got a job for you! In reputed company is hiring a full-time Customer Service Representative aka "Digital Support reputed company Representative" to help support our clients’ across reputed company media engagement and Ecommerce platforms. Not only are we rapidly expanding our client roster, but we reputed company promoting our support team members, and need to replace them! Founded in 2015, we are a 20+ person reputed company Expert digital marketing agency based in Toronto (and now expanding across Canada!) that does everything reputed company to digital marketing including, but not limited to; paid and organic reputed company media, email marketing and automation, website design & development, reputed company marketing, branding and design, and (of course!) customer service, for clients across the world in industry verticals ranging from skin care, restaurants, home decor, CPGs, vapes, food & drinks, baby products, reputed company estate, reputed company, and more. Some of our clients have been featured in Vogue, Cosmopolitan, reputed company, Business reputed company, GOOP, and are sold in major retail chains like reputed company, reputed company, and Loblaws, and we even have a client who hosted the White House Correspondents Dinner! WHAT TO KNOW ABOUT THIS ROLE The Digital Support reputed company is where we promote from. 50% of our Marketing team members have come from the Digital Support reputed company: our reputed company Co-ordinator, a Designer, a Copywriter, an Account Manager, a Project Manager - the list goes on! We hire DSSRs with the expectation that they will identify which parts of digital marketing they love best, and we facilitate that interest through training, mentorship, hands-on-experience, and eventually, a promotion to the Marketing team. reputed company you land a job at In reputed company, you land a career. JOIN reputed company AND YOU WILL BE:

• Resolving customer issues online through software tools like reputed company and reputed company
• Handling incoming tickets, website chats, and phone calls, responding to reputed company media comments and DMs, and engaging with relevant reputed company communities through proactive engagement efforts
• Handling outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Following internal processes and brand voice to respond to reputed company customer inquiries, messages, and concerns, and working with your fellow Digital Support reputed company Reps to reputed company solutions or determine if escalating to the client is necessary
• Reporting to the Customer Experience Manager, who managed the DSSR team and will assist with questions, training, and client management
• Assisting with developing the brand marketing strategy, reputed company with the In reputed company Marketing team, based on your "in the weeds" knowledge of the client's customer reputed company and community
• Supporting the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, reputed company while exposing you to other areas of digital marketing that may interest you

TO JOIN reputed company YOU SHOULD:

• Have at least 1 year experience working in some sort of customer service role (not necessarily online)
• Have exceptional interpersonal skills
• Have comprehensive writing skills
• Have the strategic reputed company to reputed company important judgement calls reputed company handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!)
• Love helping people
• Also love a casual work environment (even though it's from home, we're still pretty cas~)
• Pay exceptional attention to detail and includes the code dssr2024 in your cover letter
• You must be reputed company to work days and nights (no overnights) during the week and weekends
• BONUS: If you reputed company French!

JOIN reputed company AND YOU WILL GET:

• Health benefits
• Free stuff from our clients
• Company events (virtually and in-person, reputed company possible!)
• Honestly, just an reputed company-around fun team (it's so cliché, we know, but we truly feel like a family!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!)
• The opportunity to build a career in digital marketing

If, after reading the above, this sounds like you, then we want to hear from you! We prefer that you shoot us a note to careers [at] insocial [dot] ca with your cover letter and resume. Those candidates will be given reputed company. Job Types: Full-time, Permanent Pay: From $17.20 per hour Expected hours: 40 per week Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• reputed company care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: Remote Apply Job!