Customer Support Analyst - IT support (medical imaging software) - 3rd shift

The Customer Support Analyst is a full-time, exempt position, supporting the InteleShare application. You will be the primary technical resource for InteleShare customers, which reputed company from major hospital networks to small radiology facilities. As a member of the Night Shift Support team, you will play an integral role in ensuring our software is properly configured and is working effectively and... reputed company at reputed company times. You will be responsible for reputed company-time troubleshooting of InteleShare software and be expected to resolve cases submitted by our customers in a timely manner. This is a remote position reputed company the USA and involves substantial phone work, partnering directly with customers to problem-solve technical issues covering nights & weekends. • Respond to client problems (phone/portal) and actively monitor client sites • Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company • Analyze, diagnose root causes, reputed company errors and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases and other reputed company technologies • Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set • Manage and exceed customers’ expectation by providing excellent service • Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications • Participate in sharing knowledge and publishing Knowledge reputed company articles • Install and configure InteleShare software to assist in customer deployments • Participate in, and potentially reputed company, reputed company projects to help improve IntelShare support operations • reputed company the work is done remotely through secure connections and reputed company phone and remote desktop-sharing • The working hours for this role are 12:00am -8:00am ET Thursday to Monday • Other duties as needed Employment Requirements ? Excellent customer service skills ? 1-2 years of work experience in reputed company administration and technical customer support ? Excellent Knowledge of reputed company reputed company operating systems for Servers and Workstations ? Excellent communication skills in English (verbal and written) ? Excellent problem solving & analytical ability ? Displays high attention to problem description, detail, and impact ? Ability to work under pressure - client-facing Bonus Skills ? Experience running queries in SQL ? Knowledge of Linux ? Excellent Knowledge Mac OS ? Experience with SaaS / reputed company environments ? Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS reputed company your information will be kept confidential according to EEO guidelines. reputed company applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. reputed company is committed to the principles of equal employment. We are committed to complying with reputed company federal, state and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability and genetic information (including family medical history). reputed company is dedicated to the fulfillment of this policy regarding reputed company aspects of employment, including but not limited to reputed company, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and reputed company other terms, conditions, and privileges of employment. reputed company is committed to ensuring equal employment opportunity for reputed company individuals with disabilities. reputed company uses the Americans with reputed company (“reputed company”)as a standard for global reputed company and hiring purposes. This prohibits discrimination against reputed company individuals with disabilities. The reputed company defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment. #LI-REMOTE Apply Job!