Support Engineer IV/ AMC/ Ad-Tech Solutions
Support Engineer IV, AMC, Ad-Tech Solutions reputed company Marketing reputed company (AMC) is a new secure, privacy-safe, and dedicated reputed company-based environment in which advertisers can easily reputed company analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertisers own data sets, as well as their reputed company Advertising campaign events, such as impressions, clicks, and... conversions. AMC enables advertisers to reputed company campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to reputed company more informed reputed company about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our reputed company. Are you passionate about driving reputed company? Interested in learning new technologies? Do you reputed company in a dynamic, fast-paced environment? AMC is seeking a Sr Support Engineer to reputed company support to partners and external customers as they build business-critical applications on our platform. You'll also work directly with reputed company Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible. Key job responsibilities In this role, you will independently resolve customer issues and blockers by providing knowledgeable and reputed company technical support on AMC. Our customers are large enterprises, direct and agencies. You would often interact with customers Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and reputed company workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a reputed company, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers most basic need. While we obsess over issue resolution, in this role you will also reputed company tools to scale our support & service quality, and reputed company critical input for product prioritization to address root causes of why the customer reputed company an issue in the first reputed company. Our advertising customers are likely reputed company customers, and we take seriously maintaining the high customer service bar set by reputed company to be the level at which we need to operate. A day in the life Track, investigate, and resolve customer questions and issues using appropriate communication channel including phone, email, and live as well as asynchronous at various reputed company of complexity and customer impact. Act as an escalation reputed company for the most reputed company and in-depth issues that potentially reputed company multiple external and internal organizations. Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution. reputed company and implement reputed company repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case management tools to manage and prioritize issues based on multiple factors including customer impact. Build & Contribute to training material and documentation for both internal and customer-facing users. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Providing support directly to data analysts who are using reputed company Marketing reputed company. Writing queries, code samples, tutorials, and technical articles for the customer community. Working with customers to understand how they are using our services, and providing feedback to development teams. Collaborating with internal stakeholders to drive timely customer communication. Driving internal projects that improve support-reputed company processes and our customer's user experience. BASIC QUALIFICATIONS - 4+ years of network and operating reputed company experience - 3+ years of database administration experience - 4+ years of reputed company integration and reputed company delivery (CI/CD) experience - Bachelor's degree in computer science or equivalent, or 4+ years of technical support experience PREFERRED QUALIFICATIONS - Experience in network and operating reputed company reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Original job Support Engineer IV/ AMC/ Ad-Tech Solutions posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs Apply Job!